Athletics Services Manager (Full Time)

Granite Club Ltd.; Ontario; On-site; CAD 50,000 - 70,000; Full time

Job summary

The Granite Club is looking for an Athletics Services Manager to oversee operations and member service in a premier athletic environment. This full-time role involves staff management, event coordination, and providing exceptional service to our members in a collaborative setting.

Benefits

Competitive Total Rewards Package

Comprehensive Health & Dental Benefits

Exclusive Perks on memberships and insurance

Vibrant Employee Events

On-Site Culinary Experience

Convenient Indoor Parking

Qualifications

• Minimum 2-3 years of management experience.
• Knowledge of Athletics and Racquets facilities.
• First Aid and CPR certifications recommended.

Responsibilities

• Oversee operations of the Sports Desk and manage staff.
• Provide member service and handle complaints.
• Coordinate events and manage scheduling for sports staff.

Skills

Leadership

Planning

Organizational Skills

Problem Solving

Education

Bachelor’s degree in business or recreation

Tools

Microsoft Office

NorthStar

Job description

Job Description

Posted Monday, June 9, 2025 at 4:00 AM

The Granite Club is looking for a full-time Athletics Services Manager who will oversee the day-to-day operations and management of the Sports Desk and team. These responsibilities are to be performed in addition to providing premier Member service and the provision of administrative support to various Athletics and Racquets departments.

What’s in it For You?

• Competitive Total Rewards Package
• Comprehensive Health & Dental Benefits: Flexible coverage options with a Health Care Spending Account (HCSA) to suit your individual and family needs.
• Collaborative & Engaging Work Environment: Join a culture that values innovation, teamwork, and continuous improvement.
• Exclusive Perks: Enjoy discounted memberships at GoodLife Fitness, as well as preferred rates on auto and home insurance.
• Vibrant Employee Events: Participate in a variety of inclusive and exciting events that celebrate our culture.
• On-Site Culinary Experience: Access to healthy, delicious meals daily at our Employee Cafeteria.
• Convenient Indoor Parking: Complimentary indoor parking to make your commute easier.

Primary Responsibilities

• Provide ongoing Granite Gold service to all Members, Guests, and Staff; Genuine Hospitality, Outstanding Attention to Detail, Listening and Anticipating Needs, and Dedication to Excellence
• Ensuring established Granite Club and Sports Desk standards are met with correct procedures and administration.
• Responsible for tracking Member complaints, inquiries and relations with respect to the Athletics & Recreation and Racquets Divisions
• Ongoing public relations and contact with the Club membership.
• Assist in collecting and organizing all required statistical data providing the information base for the Athletics & Recreation and Racquets Divisions in report form.
• Participates in Athletics & Recreation and Racquets Division meetings and other Club Meetings as required.
• Administrative support to various Athletics & Recreation and Racquets departments as required.
• Liaise with Finance concerning any Member queries (section cancellation, credits, discrepancies).
• Coordinate the annual events calendar for the Athletics, Recreation and Racquets Divisions.
• Responsible for the scheduling of shifts, shift changes, vacation requests and payroll for the Sports Desk Athletics Coordinators. Ensures proper coverage based on seasonal demands, events, etc.
• Manage Sports Desk staff recruitment, training and discipline of staff
• Scheduling and organization of regular Sports Desk staff meetings.
• Liaise with the Facilities team regarding tennis court conditions and Athletics, Recreation and Racquets facility closures.
• Ensure the Sports Desk training manual is kept up to date and communicated to the Sports Desk staff.
• Ensure all duties and responsibilities of the Sports Desk Athletic Coordinators are performed to departmental standards, while also personally performing all duties as they pertain to the Sports Desk.
• Greet Members, answering the telephone, completing registrations and facility bookings.
• Understand and provide information to the membership concerning the rules and regulations as they pertain to all athletic and racquets sections.
• Provide information about programs, camps, and clinics concerning any course prerequisites and/or level of play required to participate.
• Assist Members in online booking.
• Take a supporting role within the NorthStar Activities, Events and RPOS Modules for the Athletics & Recreation and Racquets Divisions.
• Assist Finance in ensuring daily and month-end duties are completed in a timely manner.
• Perform other duties as required.

Required Qualifications

• Bachelor’s degree in business, recreation or equivalent in education, training and experience required.
• A minimum of two to three years of management experience in a similar role required.
• Working knowledge of Athletics and Racquets division sections and facilities
• Demonstrates strong and effective planning, organizational and leadership skills.
• Excellent Member relations, ability to solve problems with finesse.
• Excellent verbal and written skills required .
• Proven ability to work under minimal supervision as well as within a team environment.
• Current First Aid and CPR certifications are recommended .
• Working proficiency in Microsoft Office and experience in event registration software. Experience with NorthStar is an asset.

About the Granite Club

The Granite philosophy of uncompromising quality is showcased in its state-of-the-art athletic facilities, world-class events and programs for all ages, delectable dining experiences and personalized services, each tailored to suit the varied needs and desires of its diverse and sophisticated Membership.

The Granite Club is Canada's premier private Members' family, athletic, recreation and social club. Located in north Toronto, we offer our 12,000 Members the highest standard of facilities, programs and services.

We strive to recruit enthusiastic, dedicated individuals with a passion for providing exceptional service. We’ll reward all your hard work with a competitive salary and extensive benefits.

We thank all applicants for their interest; however only those selected for an interview will be contacted.

As part of Granite Club policy, a condition of employment is to perform a criminal background check and a vulnerable sector search demonstrating a satisfactory criminal record prior to commencing employment.

The Granite Club is committed to providing fair and accessible employment practices. If selected for an interview, we will be happy to work with you to ensure your interview is accessible and accommodation is provided based on the information you provide to the Granite Club Recruiter.

We thank you in advance for your interest in our opportunity!