Enable job alerts via email!

Bilingual Technical Support Representative

Canon Canada Inc.

New Brunswick

Remote

CAD 35,000 - 55,000

Full time

30+ days ago

Boost your interview chances

Create a job specific, tailored resume for higher success rate.

Job summary

Join a forward-thinking company as a Bilingual Technical Customer Service Representative, where you will play a vital role in delivering exceptional customer experiences. In this fully remote position, you will assist customers with a variety of consumer products, utilizing your problem-solving skills to ensure satisfaction. The role offers comprehensive health benefits, learning opportunities, and a supportive work environment that values diversity and inclusion. This is your chance to contribute to a respected industry leader while enjoying a fulfilling career journey.

Benefits

Comprehensive health coverage
Life insurance and wellness programs
Paid personal time and sick days
Tuition assistance
Discounts on products
Free coffee and snacks
Employee gym and fitness centre
Employee referral program
Community involvement
Employee appreciation events

Qualifications

  • Proven experience in customer service with bilingual proficiency.
  • Ability to troubleshoot complex issues and provide solutions.

Responsibilities

  • Deliver exceptional customer service via phone, email, and chat.
  • Assist customers with troubleshooting and product inquiries.
  • Meet monthly KPIs and maintain professionalism in a fast-paced environment.

Skills

Bilingual (English-French)
Customer relations skills
Problem-solving skills
Time management
Communication skills

Education

High school diploma

Tools

CRM database
Cloud-based applications

Job description

Canon has been at the forefront of digital imaging solutions for more than 80 years. We've established a diverse culture that's made us a respected and successful industry leader. Canon's corporate philosophy is Kyosei: all people, regardless of race, religion, or culture, harmoniously living and working together into the future. We have been recognized by Forbes as one of Canada's best employers for diversity.

Each year, we demonstrate our ongoing commitment to environmental sustainability by participating in programs that support this philosophy and our Environmental Charter. Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.

We've adopted to the new world of work by introducing multiple workstyles to complement our philosophy of belonging. We have high expectations of ourselves – and of you. We expect you to contribute from Day 1. We want your career with us to be a journey, and we provide the tools to help you succeed and have a valuable role in Canon's story.

We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs, and other perks.

Join our team and reap the rewards as we take Canon to the next level!

Bilingual (English-French) Technical Customer Service Representative

Call Center – 7 Hour days – No Weekends!

  • Are you passionate about creating exceptional customer experiences to ensure that our customers continue to choose our products and services?
  • Do you enjoy troubleshooting complex technical issues with a focus on achieving one-call resolution?
  • Can you effectively upsell products and services and guide customers to make the right purchasing decisions?

If so, this could be the role for you!

As a member of the Canon team, you will assist our customers with a range of consumer products, such as fax machines, scanners, printers, and photo equipment. You will use your problem-solving skills to identify each consumer’s inquiry and guide them to an appropriate solution, ensuring that every case is resolved satisfactorily.

ROTATING SHIFTS - Must be available:

Monday - Friday, 9:00AM - 5:00PM
Monday - Friday, 10:00AM - 6:00PM

Key Responsibilities:

  • Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice.
  • Assist customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
  • Finding opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry.
  • Frequently use our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
  • The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience.
  • Working in a fast-paced environment, collaborating with colleagues and the leadership team while maintaining professionalism and excellent work ethic.

To Succeed, You Will Need:

  • French and English proficiency
  • High school diploma
  • Minimum 1 year experience in a contact center or customer service environment
  • Proven customer relations skills professionally and courteously in a multi-channel environment
  • Familiarity with computers to learn systems/processes promptly
  • Ability to organize time, set priorities and multi-task in order to meet KPIs
  • Exemplary written and oral communication skills

Why Join?

REMOTE WORK

  • This position offers a Virtual work schedule. You will be 100% remote and not required to report to the office unless there is a specific business need (work schedules and office reporting requirements may change from time to time based on business needs).
  • When working from home, a reliable internet connection is required. Remote work is supported with cloud-based applications and collaboration tools.

BENEFITS

  • Comprehensive health coverage plan that includes medical, dental and vision
  • Life insurance, disability and wellness programs
  • Vacation, Paid Personal Time and Sick days
  • Matching RRSP contribution & Profit-Sharing Program
  • Tuition Assistance Program for professional continuing education
  • Discounts on Canon products, retailers, memberships and more!

EMPLOYEE PERKS

  • Free coffee and snacks
  • On-site cafeteria and outdoor patio
  • Employee gym and fitness centre
  • Employee referral program
  • Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
  • Community involvement
  • Employee Appreciation Events

Join our team and reap the rewards as we take Canon to the next level!

As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Canon Canada Inc. is proud to provide accommodation(s) during the recruitment process. For applicants requiring accommodation in the recruitment and assessment process and when hired, please contact us at accessibility@canada.canon.com or at 1-855-531-3850 or 905-863-8713.

Since 1973, Canon Canada has been the leading provider of consumer, business, and professional digital imaging innovation. Headquartered in Brampton, Ontario, with additional offices across the country, we are committed to the highest level of customer satisfaction and loyalty and provide 100% Canadian-based service and support for every product we distribute.

To learn more about Canon, visit careers.canon.ca

Get your free, confidential resume review.
or drag and drop a PDF, DOC, DOCX, ODT, or PAGES file up to 5MB.

Similar jobs

Customer Service / Technical Support Representative-Remote (Bilingual: French/English)

Concentrix

Medicine Hat

Remote

CAD 35,000 - 55,000

5 days ago
Be an early applicant

Amazing Charts Technical Support Representative-1

Caretracker, Inc.

Manitoba

Remote

CAD 40,000 - 70,000

2 days ago
Be an early applicant

Bilingual Customer Support Representative

Arcadis

Fredericton

On-site

CAD 40,000 - 50,000

Yesterday
Be an early applicant

Amazing Charts Technical Support Representative-1

Caretracker, Inc.

Ontario

Remote

CAD 40,000 - 60,000

5 days ago
Be an early applicant

Account Manager, Commercial Lines - Whitley Newman

Whitley Newman Insurance & Financial Services

Belleville

Remote

CAD 50,000 - 70,000

7 days ago
Be an early applicant

Customer Service/Technical Support Representative (On-Site)

Concentrix Trust & Safety

Belleville

On-site

CAD 30,000 - 60,000

5 days ago
Be an early applicant

Bilingual virtual technical support specialist

Xplore Inc.

Markham

Remote

CAD 40,000 - 70,000

4 days ago
Be an early applicant

Customer Support Representative

Smart Information Technologies Ltd

Vancouver

Remote

CAD 46,000 - 62,000

3 days ago
Be an early applicant

Bilingual Claims Service Representative, *Remote work* Full-Time, *Anywhere in Canada* (Mississ[...]

SCM

Toronto

Remote

CAD 40,000 - 70,000

3 days ago
Be an early applicant