Senior Officer, Operations, Mulit-Unit Servicing and Default Management

Canada Mortgage and Housing Corporation (CMHC) Société canadienne d'hypothèques et de logement(SCHL); Calgary; Hybrid; CAD 74,000 - 92,000; Full time

Benefits offered by this job

Accrued vacation

Performance bonus

Group insurance

Training & mentorship

Inclusive workplace culture

Job summary

Canada Mortgage and Housing Corporation (CMHC) is seeking a Senior Officer, Operations in the Housing Programs Servicing team to build and lead a new Multi-Unit Servicing unit. You will oversee day-to-day servicing of Multi-Unit mortgage applications, assess risk, and negotiate outcomes with clients to minimize CMHC's exposure.

The temporary position runs up to 24 months, with hybrid work options and a comprehensive benefits package designed to support your professional growth and work-life

Qualifications

• Undergraduate degree in Business, Finance, or Commerce.
• Minimum of three years' experience in credit/financial analysis or real estate finance.
• Strong knowledge of financial statements, borrower structures, and real estate.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• Ability to establish and maintain effective working relationships.

Responsibilities

• Review loan requests including covenant amendments, changes to conditions, borrower structure modifications.
• Conduct financial analysis of borrowers and properties to assess CMHC security.
• Provide guidance and solutions to clients and stakeholders, communicating key decisions.
• Collaborate with internal and external stakeholders to manage complex client relationships.

Skills

Credit analysis

Financial analysis

Communication skills

Analytical skills

Relationship management

Risk assessment

Education

Undergraduate degree in Business/Finance/Commerce

Tools

Excel

Power BI

Job description

Job Requisition ID: 12329

Position Status: Temporary Full Time

Position Type: Hybrid

Office Location: Calgary (AB); Halifax (NS); Montreal (QC); Ottawa (ON); Toronto (ON); Vancouver (BC)

Travel Requirement: Limited

Language Designation: English Essential

Language Skill Levels (Read/Write/Speak): ZZZ

Security Requirement: Reliability Status

Salary: Our salaries generally range from $ 73555.31 to $ 91944.14 and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

What's in it for you

We've got the purpose, the people and the perks you need for a fulfilling career. Here's the comprehensive and generous benefits you get when you're a contract employee:

• Accrued vacation.
• Annual individual performance bonus.
• Group insurance coverage to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• An inclusive workplace culture and environment.

About The Role

Join the Housing Programs Servicing team, in the Senior Officer, Operations, Mulit-Unit Servicing and Default Management position. This is a unique opportunity to help build a servicing function for Housing Programs from the ground up. In this role, you will play a key part in developing a new team dedicated to managing servicing operations, delivering high-quality customer service, and safeguarding CMHC's interests. In this role, you will be responsible for the day-to-day servicing of Multi-Unit mortgage applications. You will review, analyze and make recommendations related to risk mitigation strategies on a file-by-file basis. Your expertise will help identify key risks and develop innovative solutions that protect CMHC's interests while maintaining a high standard of client service. You will also engage in direct communication and negotiation with clients to explore viable options, aiming to reach outcomes that minimizes CMHC's risk exposure and support its mission to help Canadians meet their housing needs.

This is a temporary position for a duration of up to 24 months.

What You'll Do

• Review and assess requests pertaining to CMHC loans, including covenant amendments, changes to special conditions, borrower structure modification requests, security releases, and partial sales, ensuring no additional risk is assumed by CMHC.
• Conduct financial analysis of borrowers, evaluate market conditions, and assess the financial and operational performance of properties to ensure CMHC maintains adequate security when reviewing requests from borrowers.
• Provide guidance, support, and innovative solutions to clients and stakeholders, including communicating key decisions, interpretating policies, and responding to inquiries.
• Collaborate with internal and external stakeholders to manage and maintain complex client relationships.

What You Should Have

• An undergraduate degree in a relevant field such as Business, Finance, and/or Commerce.
• A minimum of three (3) years' experience in credit/financial analysis and/or real estate finance
• Strong knowledge of financial statements, borrower legal structure, construction process and real estate.
• Strong analytical and problem-solving skills.
• Strong oral and written communication skills.
• The ability to establish and maintain effective working relationships.

It Would Be Great If You Also Had

• Knowledge of construction and mortgage financing, Multi-Unit underwriting, and credit risk analysis.
• Experience in building reports and/or in using statistical analysis software such as MS Excel or Power BI.
• Knowledge of CMHC's Housing Programs and/or Mortgage Loan Insurance.

Posting closing date: Note, the competition will remain active until filled.

Our commitment to diversity, equity, and inclusion

We're committed to employment equity and encourage women, Indigenous Peoples, persons with disabilities, veterans and persons of all races, ethnicities, religions, abilities, sexual orientations, and gender identities and expressions to apply. We also welcome applications from non-Canadians who are eligible to work in Canada.

CMHC is an inclusive workplace where diversity of thought - and of people - are recognized, valued, and considered essential to achieving our mission.