Bilingual Sr Customer Service Representative

Canada Life; London; Hybrid; CAD 40,000 - 67,000; Full time

Job summary

A leading company in financial services is seeking a Bilingual Sr Customer Service Representative to provide exceptional service to clients across Canada. This hybrid role requires fluency in English and French, along with a strong background in customer service and knowledge of life and health insurance products. The position offers a competitive salary and the chance to be part of a diverse and inclusive workplace.

Qualifications

• Bilingual (English and French) required.
• Previous experience as a customer service representative in a fast-paced environment.
• In-depth knowledge of Life and Health Insurance products.

Responsibilities

• Responding to incoming calls and emails from existing clients.
• Providing customers with detailed information about policies and products.
• Maintaining internal database records.

Skills

Bilingualism

Communication skills

Customer service experience

Interpersonal skills

Education

Post-secondary degree or equivalent experience

Tools

Microsoft Office

Job description

Join to apply for the Bilingual Sr Customer Service Representative role at Canada Life

3 days ago Be among the first 25 applicants

Join to apply for the Bilingual Sr Customer Service Representative role at Canada Life

Permanent Full Time

We are looking for a Bilingual (English and French), experienced Life and Health Insurance Senior Customer Service Representative to provide best-in-class service to our customers. In this role, you will be responsible for answering customer inquiries via telephone and email and managing a variety of tasks such as reviewing current coverages and plans, assessing product needs and usage, and updating client file information.This position is hybrid and open in Montreal, Regina, Winnipeg, London and Toronto.

Hours of Operation are Monday through Friday 8am-6pm.

We would require you to be available between these hours.

Responsibilities:

• Responding to incoming calls and emails from existing clients
• Making outbound calls to existing clients
• Providing customers with detailed information about policies and products
• Maintaining internal database records
  
  

Requirements:

• Bilingualism is a requirement to support French and English speaking clients accross Canada
• Excellent written and interpersonal communication skills
• Previous experience working as a customer service representative in a fast-paced environment
• Post-secondary degree or equivalent experience
• In-depth knowledge of Life and Health Insurance products
• Friendly and professional demeanor with the ability to remain calm in stressful situations
• Previous experience, and strong aptitude, with main-frame systems, Microsoft Office, record keeping/data tracking skills
• Previous background in sales, telephone sales or marketing preferred
• Ability to explain detailed policy concepts in a simple way
• Reliability Status security clearance - this is a personnel security status that is required before an employee can gain access to Protected B information, assets or work sites as outlined by the Government of Canada website
  
  

The base salary for this position is between $40,300.00 minimum - $67,000.00 maximum annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Be your best at Canada Life- Apply today!

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Canada Life servesthe financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.

We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employeehas the opportunity toreach their potential.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact [e-mail].

Canada Lifewould like to thank all applicants, however only those who qualify for an interview will be contacted.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Financial Services and Insurance

Referrals increase your chances of interviewing at Canada Life by 2x

Get notified about new Senior Customer Service Representative jobs in London, Ontario, Canada.

Customer Service Manager Home Medical Equipment - 12957

Guest Services Representative - Part Time without Benefits

Client Service Representative (Medical Administration) - 6 month contract

Remote - Customer Service Sales - St. Thomas, ON

Client Care Coordinator - London Regional Veterinary Emergency and Referral Hospital (Part-Time)

Hybrid Bilingual Call Center Agent (French/English Required)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.