Bilingual Small Business Support Representative – Work from home!

Canadian Federation of Independent Business; Toronto; Remote; CAD 48,000 - 53,000; Full time

Benefits offered by this job

Career advancement

Flexibility

Training and development

Benefits/Health and Wellness

Job summary

CFIB is seeking a Bilingual Small Business Support Representative – Work from home. You will provide sound advice and tools to help small businesses run their operations and succeed in today’s economy.

You will respond to inquiries on operations issues, stay up to date with legislation affecting SMEs, and interact with government agencies on behalf of SMEs. You will collaborate with cross‑functional teams on innovative projects and contribute to developing new tools for the CFIB community.

Qualifications

• Exceptional communication skills in English and French, both written and verbal.

Responsibilities

• Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
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Skills

Bilingual English/French

Customer service

Problem-solving

Written & verbal communication

Multitasking

Microsoft Office

Interpersonal skills

Education

College or university degree in a relevant field

Tools

Microsoft Office

Job description

We are looking for a Bilingual Small Business Support Representative – Work from home! Do you enjoy helping small businesses? Do you want to work for an organization that believes in people’s potential? At CFIB, your work supports small businesses in your community and across the country. You’ll have a hand in shaping the economy and future of the country. You will be independent through flexibility and accountability, so you can live and work at your best. You will join an organization that is collaborative and supportive, where more than 90% of employees agree it’s a great place to work. You will work closely with colleagues both locally and across the country – building upon synergies and learning from one another. You make a difference when you work at CFIB.

What will you do?

In this role, reporting to the Manager, Business Resources Contact Centre, you will express your passion for helping small businesses by providing them with sound advice and tools to help them run their business.

Responsibilities:

• Receive and respond to inquiries from Canadian business owners regarding operations issues including human resources, financing, taxation, regulations, and labour legislation.
• Keep up to date with pertinent legislation affecting small-medium enterprises with a particular emphasis on programs, resources, and tools available to businesses.
• Interact with government agencies on behalf of SMEs.
• Participate in innovative projects (i.e. webinars, YouTube recordings, ,etc.) with interdepartmental colleagues to further assist SMEs and develop new and pertinent tools for the community.
• Work in collaboration with the legislative, savings and sales teams.
• Perform other duties related to Business Resources internally and externally.

What makes a successful Bilingual Small Business Support Representative?

• Excellent interpersonal skills to project a positive and professional image of CFIB to internal and external contacts.
• A high degree of integrity, confidentiality and tact, and work with a high degree of accuracy.
• Work well interdependently in a collaborative environment with cross-functional colleagues.
• Proven customer service, problem-solving, writing, and multitasking skills.
• A strong understanding of Human Resources issues and legislation.
• Knowledge of government legislation and understanding of SME' current issues is an asset.
• Working knowledge of Microsoft tools.
• Professional, college or university degree (certificate, bachelor's degree) in a relevant field (for example: legal, human resources management, business administration, etc.).
• Minimum 1-2 years of relevant work experience.
• Exceptional communication skills in English and French, both written and verbal are required.
• Availability to work between 9.00 am to 5.00 pm EST or 12.00 pm to 8.00 pm EST.

What do we offer?

• Salary range: $48,000 - $53,000 per year
• Career advancement
• Flexibility
• Supportive leadership
• Training and development
• Benefits/Health and Wellness

CFIB has a diverse workforce. We believe in and are committed to a workplace culture of respect, inclusion, and diversity. CFIB is committed to providing accommodation for people with disabilities through the interview process and while employed. If you require accommodation, please let us know and we will work with you to meet your needs.

As Canada’s largest association of small and medium-sized businesses, CFIB is in business to provide independent business with the resources they need, to give them more value, and to have their voice heard at all levels of governments.

Connect with us and find out why more than 90% of employees agree that CFIB is a great place to work!

#INDENG