Bilingual ServiceOntario Support Specialist

Staples Canada; Welland; On-site; CAD 34,000 - 52,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Job summary

Staples Canada in Niagara Region is seeking a Customer Support Specialist to support ServiceOntario transactions and customer inquiries within our store. You will guide customers, provide total service solutions, and ensure data accuracy while maintaining brand standards.

Responsibilities include de-escalation, cross-department referrals, lobby readiness, and training delivery. Evening and Saturday shifts are required; bilingual English/French is a plus, and you will work with ServiceOntario

Qualifications

• 1-2 years of prior customer service experience is required.
• Ability to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
• Ability to work effectively with ongoing distractions is necessary.
• Attention to detail to ensure data and transaction accuracy.
• Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
• Bilingualism English/French is preferred/considered an asset.

Responsibilities

• Provide knowledgeable, consistent, and respectful service to all customers.
• Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
• Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
• Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
• Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
• Share knowledge and support team members through peer learning and training of new associates.
• Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
• Adhere to all health & safety, asset protection, privacy, and policy protocols.
• Ensure customer data is handled securely and in compliance with privacy standards.

Skills

Customer service

Communication

Data entry

MS Office

De-escalation

Bilingual English/French

Tools

Microsoft Office

Database software

Internet research

Job description

Staples Canada in Niagara Region is seeking a Customer Support Specialist to support ServiceOntario transactions and customer inquiries within our store. You will guide customers, provide total service solutions, and ensure data accuracy while maintaining brand standards.

Responsibilities include de-escalation, cross-department referrals, lobby readiness, and training delivery. Evening and Saturday shifts are required; bilingual English/French is a plus, and you will work with ServiceOntario