Bilingual ServiceOntario Support Specialist

Staples Canada; Hamilton; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

And more...

Job summary

Staples Canada is seeking a Customer Support Specialist to work within ServiceOntario-integrated store environments. You will resolve customer questions, provide total service solutions, and escalate where needed while maintaining brand standards.

Responsibilities include de-escalation, referrals to departments, lobby readiness, and peer training. The role requires adapting to busy conditions, strong data accuracy, and bilingual English/French capabilities as an asset.

Qualifications

• 1-2 years of prior customer service experience is required.
• Ability to communicate with customers effectively using a variety of mediums.
• Ability to plan, organize and prioritize to effectively serve our customers in a fast-paced environment.
• Ability to work effectively with ongoing distractions is necessary.
• Attention to detail to ensure data and transaction accuracy.
• Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
• Bilingualism English/French is preferred/considered an asset.

Responsibilities

• Provide knowledgeable, consistent, and respectful service to all customers.
• Clearly communicate service details, fees, and eligibility, and de-escalate concerns with empathy, involving leadership when needed.
• Refer and warm-transfer customers to other departments or stakeholders and promote store-wide offerings.
• Maintain brand standards and perform merchandising tasks in the ServiceOntario lobby and offer promotional coupons when applicable.
• Complete Ground Control activities to ensure lobby readiness and customer satisfaction.
• Share knowledge and support team members through peer learning and training of new associates.
• Participate in store huddles, meetings, and complete all required training (including ServiceOntario modules).
• Adhere to all health & safety, asset protection, privacy, and policy protocols.
• Ensure customer data is handled securely and in compliance with privacy standards.

Skills

Customer service

Communication skills

Bilingual English/French

Data entry

Multitasking

Tools

Microsoft Office

Database programs

Internet

Job description

Staples Canada is seeking a Customer Support Specialist to work within ServiceOntario-integrated store environments. You will resolve customer questions, provide total service solutions, and escalate where needed while maintaining brand standards.

Responsibilities include de-escalation, referrals to departments, lobby readiness, and peer training. The role requires adapting to busy conditions, strong data accuracy, and bilingual English/French capabilities as an asset.