Bilingual Service Rep

Insight Global (United States); Montreal; On-site; CAD 55,000 - 75,000; Full time

Job summary

Insight Global is seeking a Banking Operations Specialist in Montreal to support daily processing and servicing of deposit and payment activities for retail and commercial clients. The role emphasizes accuracy, SLA adherence, and regulatory compliance within a banking operations context.

You will handle transaction processing, account maintenance, discrepancy resolution, and inquiries while coordinating with internal and external stakeholders to ensure robust controls and timely service delivery.

Qualifications

• 2–3+ years of banking or financial services operations experience.
• Experience supporting deposit/payment operations and back-office banking functions.
• Fluent in French and English with strong written and verbal skills.
• Solid understanding of banking processes, controls, risk and regulatory requirements.
• Experience identifying discrepancies and escalating issues per procedures.
• Proficient in MS Excel and MS Office.
• Excellent attention to detail with strong organizational skills.
• Strong analytical and problem-solving capabilities.
• Ability to multitask and meet SLAs.

Responsibilities

• Support day-to-day processing and servicing of retail and commercial deposit and payment activities.
• Process transactions accurately and within SLAs, including account maintenance and documentation review.
• Investigate discrepancies and respond to stakeholder inquiries.
• Ensure operational processes comply with policies, controls and regulatory requirements.
• Collaborate with internal/external stakeholders to resolve issues and implement improvements.

Skills

Banking operations

Transaction processing

Regulatory requirements

MS Excel

Discrepancy resolution

Stakeholder queries

Bilingual French-English

Education

Post-secondary education in Business/Finance

Job description

Job Description

Insight Global is looking for a Banking Operations Specialist to join a leading financial institution. This individual will support the day-to-day processing and servicing of retail and commercial deposit and payment activities, ensuring transactions and service requests are completed accurately, efficiently, and within established service level agreements (SLAs).

The successful candidate will have experience within a banking or financial services operations environment and be comfortable handling transaction processing, account maintenance, documentation review, discrepancy resolution, and stakeholder inquiries. This individual will work closely with internal and external stakeholders while ensuring operational processes meet established policies, controls, and regulatory requirements.

Skills and Requirements

Must-Haves

• Must-Haves2–3+ years of relevant experience within banking or financial services operations.
• Experience supporting deposit/payment operations, transaction processing, account servicing, or similar back-office banking functions.
• Bilingual French and English, with strong verbal and written communication skills.
• Strong understanding of banking processes, controls, operational risk, and regulatory requirements.
• Experience identifying discrepancies, investigating issues, and following established escalation procedures.
• Strong Microsoft Excel and general MS Office skills.
• Excellent attention to detail with demonstrated organizational and prioritization skills.
• Strong analytical and problem-solving capabilities.
• Ability to manage multiple tasks while consistently meeting deadlines and SLAs.

Nice-to-Haves

• Nice-to-HavesPost-secondary education in Business, Finance, Accounting, or a related discipline.
• Experience specifically within retail or commercial banking operations.
• Experience with cheque processing, electronic payments, remote deposits, lockbox processing, or garnishments.
• Previous experience with quality control or training.
• Experience supporting banking system implementations, process changes, or continuous improvement initiatives.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process,