Bilingual Operations Officer I - #26-27365

US Tech Solutions; Montreal; On-site; CAD 42,000 - 52,000; Full time

Job summary

US Tech Solutions is seeking a fully bilingual administrative support professional in Montreal to handle high-volume requests in a SLA-driven environment. The role requires 1–2 years of banking/financial experience and a strong administrative background with proficiency in Microsoft 365.

Candidates should be collaborative, detail-oriented, and capable of handling compliance-related tasks when needed. Training will cover government-based information requests and security protocols.

Qualifications

• 1–2 years of experience in banking/financial services.
• Fully bilingual in English and French (written and verbal).
• SLA experience and strong administrative background: 1–2 years.
• Proficiency in Microsoft 365: Word, Outlook and Excel (1–2 years).

Responsibilities

• Manage high volumes of requests while maintaining service standards.
• Collaborate with peers in a team-oriented environment.
• Support compliance-related activities or processing government-based information requests if applicable.

Skills

Bilingual English/French

SLA-driven experience

Administrative background

Banking/financial experience

Education

Post-Secondary

Tools

Microsoft 365 (Word, Outlook, Excel)

Job description

Preferred/Ideal Candidate Background:

The ideal candidate is fully bilingual in English and French, will have 1-2 years of experience in the banking or financial services industry, combined with a strong administrative background and proven experience working within SLA-driven environments. Soft skills are extremely important, and interviews will test their soft skills as shared in the job description below. They should be a collaborative team player who can efficiently manage high volumes of requests while maintaining service standards. Experience supporting compliance-related activities or processing government-based information requests would be considered a strong asset.

Degree/Level of Education:

Post-Secondary

Certifications Required:

No

Years of Overall Experience:

1-2 years of experience in banking/financial

How will performance be measured:

SLA based, productivity based, quality/accuracy of work.

Must Have Skills:

• 1-2 years of experience in banking/financial
• Fully Bilingual in English and French- written and verbal
• SLA experience and strong administrative background: 1-2 years
• Proficiency in Microsoft 365- Word, Outlook and Excel: 1-2 years

Soft Sills:

• Critical thinking skills
• Accuracy and attention to detail
• Good communication skills- both written and verbal
• Team player- ability to collaborate with peers

NICE-TO-HAVE

• Compliance background or worked on government-based requests- 1 year

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

AI Statement:

By applying, you acknowledge that AI-assisted tools may be used during hiring.