Account Representative

National Bank of Canada; Saint-Jean-sur-Richelieu; Hybrid; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Health and wellness program

Flexible group insurance

Generous pension plan

Employee Share Ownership Plan

Employee and family assistance program

Preferential banking services

Involvement in community initiatives

Telemedicine service

Virtual sleep clinic

Job summary

National Bank of Canada is seeking a Commercial Banking associate to open commercial files, assist clients with transactions, and ensure accuracy through checks and analyses.

You will communicate with account managers, treasury managers, and legal advisors to tailor client solutions, build lasting relationships, and continuously improve processes. A hybrid work model supports work-life balance and collaboration.

Qualifications

• Three-year college diploma or equivalent in a related field with three years of relevant experience.
• Proficiency with Microsoft Office suite, including Word and Excel.
• Knowledge of banking services and products for businesses; strong initiative and autonomy; customer service experience.

Responsibilities

• Open commercial files and assist clients with a variety of transactions.
• Perform checks and analyses to ensure the accuracy of transactions.
• Establish and maintain effective communication with partners involved in files (account managers, treasury managers, legal advisors, etc.).
• Devise solutions tailored to client needs.
• Develop lasting business relationships by providing exceptional service.
• Collaborate with the team to improve administrative processes and tools.

Skills

Accountability

Client-focused

Communication

Diversity & Inclusion

Driving Results

Emotional Intelligence

Empathy

Humility

Initiative

Learning Agility

Resiliency

Teamwork

Education

Three-year college diploma or equivalent

Tools

Microsoft Office (Word, Excel)

Job description

Your role

• Open commercial files and assist clients with a variety of transactions
• Perform checks and analyses to ensure the accuracy of transactions
• Establish and maintain effective communication with the various partners involved in files (account managers, treasury managers, legal advisors, etc.)
• Devise solutions that are tailored to client needs
• Develop lasting business relationships with clients by providing exceptional service
• Work with the team to continuously improve administrative processes and tools

Your team

Working in the Commercial Banking sector, you'll be part of a large team that stands out for its exceptional level of collaboration. In addition to maintaining client relationships and carrying out a variety of tasks, you'll have the opportunity to develop your skills through training, hands-on learning, and discussions with experts in your group.

We want to contribute to your quality of life by offering you flexibility in your work. For example, we offer a hybrid (remote and in the office) work model, work schedule arrangements to help you achieve work/life balance, and flexible leave that you can take when it's important to you.

Prerequisites

• Three-year college diploma or academic equivalent in a related field and three years of relevant experience
• Proficiency with Microsoft Office suite, including Word and Excel
• Knowledge of banking services and products for businesses
• Good sense of initiative and good level of autonomy
• Customer service experience

Languages: French

Required skills: Accountability, Client-focused, Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Empathy, Humility, Initiative, Learning Agility, Resiliency, Teamwork

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family such as:

• Health and wellness program, including many options
• Flexible group insurance
• Generous pension plan
• Employee Share Ownership Plan
• Employee and family assistance program
• Preferential banking services
• Involvement in community initiatives
• Telemedicine service
• Virtual sleep clinic

We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication are encouraged.

Making a bold move in a people-first environment

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on people's lives. Our core values of partnership, agility, and empowerment inspire us, and inclusion is central to our commitments. We aim, wherever possible, to provide a barrier-free and accessible environment to all employees.

We strive to provide accessibility measures throughout the recruitment process within the limits of our available resources. If you require accommodations, feel free to let us know during our initial conversations. We welcome all candidates!