Bilingual Senior Solution Architect

Xerox; Ottawa; On-site; CAD 85,000 - 172,000; Full time

Job summary

An established industry player is seeking a skilled Solution Architect to join their dynamic team in Ottawa. In this pivotal role, you will lead the design of innovative service solutions tailored to meet client needs, ensuring a seamless transition from proposal to delivery. Your expertise in client strategy and service design will be crucial in crafting winning proposals and establishing strong relationships with stakeholders. This position offers an exciting opportunity to influence the future of service delivery in a collaborative environment, where your contributions will directly impact client satisfaction and business growth. If you are passionate about creating value through innovative solutions, this role is for you.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

Retirement Benefits

Qualifications

• Strong background in service design and client strategy.
• Proven ability to develop compelling service proposals.

Responsibilities

• Lead end-to-end service design for client proposals.
• Collaborate with sales and service delivery teams for successful transitions.

Skills

Fluent in English

Fluent in French

Service Design

Client Strategy

Business Development

Education

Bachelor's Degree

Professional Certification in Service Design

Job description

General Information

City: Ottawa

State/Province: Ontario

Country: Canada

Department: SOLUTION_DESIGN

Date: Monday, April 7, 2025

Working time: Full-time

Ref#: 20035516

Job Level: Individual Contributor

Job Type: Experienced

Job Field: SOLUTION_DESIGN

Seniority Level: Mid-Senior Level

Currency: CAD - Canada - CA

Annual Base Salary Minimum: 85,740

Annual Base Salary Maximum: 171,480

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits.

If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search.

Description & Requirements

About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Purpose:

• This position plays a key role in the pursuit of new business, analyzing the client’s business requirements to craft winning and deliverable solutions that are commercially acceptable to the customer.
• The role holder is responsible for the end-to-end design of the total service being sold to the client.
• Works in close collaboration with sales, bid management, service delivery, and internal and external partners; the role holder will orchestrate and enable deal wins, contributing to smooth service transition and successful handover to the service delivery teams.
• As part of the pursuit process, the Solution Architect works with deal pursuit team members to develop a value proposition and business case for the service and help articulate this in a compelling manner to the client. This requires working within the relevant governance and processes.
• The role holder is focused on:
• Crafting winning services (KPI: Service offers a winning value proposition at the right price).
• Designing deliverable services (KPI: Service is deliverable & as standard as possible).
• Supporting service transition into live service delivery (KPI: Time to revenue & service availability).
• Fluent verbal and written English and French is required.

Scope:

• Leads and is accountable for comprehensive, end-to-end service design for service proposals of varying size and complexity, potentially including both single and multi-country deals.
• Leads services architecture workstream through deal closure and transition to operational readiness for the client and delivery teams.
• Competency Requirements: One Solution Architect role with three proficiency levels: Practitioner, Proficient, and Mastery. Career progression within the role is defined by SFIA competencies and validated by experience.
• Interprets internal or external business issues and recommends solutions/best practices.
• Decisions are guided by resource availability and functional objectives.

Primary Responsibilities:

• Client Strategy & Account Development: Bid/Sales Support: Supports the presales phase of deal pursuit. Assists with the preparation and delivery of service contract proposals, bids, and tenders.
• Service Design Authority: Takes responsibility for all components input to Service design as well as to qualification and business approval meetings. Shapes and architects service proposals working with a partner(s) where relevant.
• Cost and Risk: Defines the approach to service design, controlling scope and the work of the service design team to ensure an acceptable cost structure. Able to articulate the entire service to a client or partner on a technical and business level, clearly identifying benefits and risks.
• Business Development: Establishes customer requirements for a service, building strong relationships with relevant stakeholders in Xerox, customer organization, and partners. Acts as a significant influence in the customer's choice of Xerox.
• Requirements and Design: Designs innovative services and, where required, can manage the work of different specialists, including partners and third parties - contributing to the design and implementation.
• People and Resource Management: Works with Xerox pursuit team to develop services and pricing.
• Integration: Coordinates and engages the supporting shared services (e.g., Global Delivery Team) and service delivery teams, as well as partner input where relevant, to develop seamless end-to-end service design for customers.
• Services Delivery Operational Leadership: Due Diligence: May be responsible for leading the due diligence phase of bid pursuit and to validate and revise the service design as necessary.
• Practice Development: Influence: Represent the company at customer forums, conferences, and professional bodies to build the company's reputation in the marketplace. Known expert in one or more service offers and industries.
• Continuous Improvement & Knowledge Sharing: Provides continuous feedback to stakeholders as input for improvements. Share knowledge with colleagues to make a useful contribution to Xerox knowledge. Updates and improves standard service architect methodologies based on learning and customer requirements and feedback. Promotes knowledge sharing with other stakeholders.

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