Bilingual Sales Ops Specialist

Arctiq: Intelligent Architecture; Montreal; Hybrid; CAD 65,000 - 90,000; Full time

Job summary

Arctiq, a leader in professional IT services, seeks a Sales Ops Specialist to support sales and operations with quoting, order booking, and vendor coordination. The role is hybrid, regional in scope, and requires collaboration across business units. Fluency in French is mandatory.

You will work with Client Directors to understand project needs, prepare quotations, manage orders, and coordinate logistics while maintaining strong client relationships and ensuring accurate reporting.

Qualifications

• Bachelor’s level education preferred with IT channel exposure.
• Strong written and verbal communication skills in English; French fluency preferred as per role note.

Responsibilities

• Collaborate with Client Directors to support day-to-day activities and customer projects.
• Attend client meetings and presentations as required.
• Submit opportunity registrations and vendor rebates, and processing claims.
• Develop relationships with Directors and clients to understand needs.
• Source products, obtain pricing, lead times, and availability from manufacturers/distributors.
• Prepare quotations and process sales orders per Arctiq guidelines.
• Renew relevant sales certifications and build relationships with manufacturers.
• Coordinate logistics and assist with product returns and finance tracking.
• Create timely reports and identify process improvements; train new team members.

Skills

Detail orientation

Strong communication

Problem solving

Customer focus

Time management

Adaptability

Team player

Ownership & accountability

Education

University/College diploma/degree

Tools

Hubspot

ConnectWise Sell

Netsuite

MS Office (Word, Excel, PowerPoint)

Job description

Company Overview:

Arctiq is a leader in professional IT services and managed services across three core Centers of Excellence: Enterprise Security, Modern Infrastructure and Platform Engineering. Renowned for our ability to architect intelligence, we connect, protect, and transform organizations, empowering them to thrive in today's digital landscape. Arctiq builds on decades of industry expertise and a customer-centric ethos to deliver exceptional value to clients across diverse industries.

Position Overview:

Reporting to the Inside Sales Manager, the Sales Ops Specialistwill be working with assigned Client Directors and their clients to provide sales and operations support. This individual plays a key role in supporting the sales team by handling quoting and order booking and coordinating with vendors, distribution, clients and internal teams to ensure smooth and efficient sales operations process.

This role will require someone who enjoys a dynamic and changing environment as part of a high-growth company. It will require collaboration between different business units and departments while working on a national team but supporting at the regional level. It is a hybrid role but will require office time based on regional activities. Some of the key traits to be successful in this role include:

• Highly detail oriented
• Strong communication skills
• Ability to solve problems independently or collaboratively
• Customer focused attitude
• Time management and organization skills
• Adaptability and ability to thrive in dynamic environments
• Team player
• Ownership and accountability for owed deliverables

Note: Fluency in French is mandatory for this role.

Responsibilities:

• Work closely with Client Directors to understand their customer projects and support in the day to day activities
• Participation in client meetings and presentations may be required
• Identify and submit opportunity registrations when applicable along with noting potential rebates provided by Vendor Management and Client Director and submitting claims as required
• Build a strong and trustworthy relationship with Client Director and client
• Understand the individual needs of Client Directors and their clients and how to effectively support the business
• Source product from manufacturers and distributors, obtaining pricing, current lead times and availability
• Prepare quotations and templates as required along with processing sales orders according to Arctiq guidelines and submitting for processing
• Complete and renew all applicable sales certifications
• Develop relationship with Manufacturers and relevant Distribution contacts
• Help with coordinate and quote any logistics required for delivery
• Responsible for initiating product returns within assigned territory and submitting to Finance for tracking and closure
• Create various reports ensuring they are timely and relevant
• Recommend opportunities for operational and process improvement within the Inside Sales role
• Train and provide process guidance for new team members
• Handle any special projects as assigned by management

Qualifications:

• Minimum of 2-3 years of experience in a sales support position within IT
• Knowledge and experience working within IT channel
• University/College diploma/degree is preferred
• Strong organizational, verbal and written communication skills
• Ability to work independently or in team environment while functioning well under pressure
• Proficient in Word, Excel and PowerPoint
• Experience in Hubspot, ConnectWise Sell and Netsuite is a definite asset

Please note - this is not a Business Development Role that will include cold calling or setting up appointments/meetings for the Client Directors.

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.

We thank you for your interest in joining the Arctiq team! While we welcome all applicants, only those that are selected for an interview will be contacted.