Bilingual Sales Associate BTS / BST

EPIC Information Solutions Inc.; Toronto; Remote; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative communications company dedicated to creating a more connected world. As a Bilingual Sales Associate, you'll engage with customers, promote Bell's products, and provide exceptional service in a supportive environment. This role offers opportunities for growth and development while working with a collaborative team. Enjoy excellent benefits, competitive compensation, and the chance to make a real impact in the lives of customers. If you're passionate about sales and customer service, this is the perfect opportunity to advance your career.

Benefits

Excellent benefits

Access to discounts

Company shares purchase

Coaching and development support

Collaborative team environment

Training and educational assistance programs

Opportunities for greater responsibility

Qualifications

• Bilingual in English and French is essential.
• Experience in a customer service or call center environment is preferred.

Responsibilities

• Promote and sell Bell Canada products and services.
• Operate a computer terminal to access and update data.
• Meet sales and service goals while ensuring customer satisfaction.

Skills

Bilingual English + French

Customer service experience

Sales skills

Proficient with Microsoft Excel

Proficient with Microsoft Word

Problem-solving abilities

Excellent communication skills

Goal-oriented

Education

Grade 12 or equivalency

Tools

OrderMAX system

Job description

Carry the legacy of Bell. Be a part of the company helping the world connect better. By choosing Bell Technical Solutions, you will be choosing a career and not just a job. By nurturing talent and providing infinite growth opportunities, Bell Technical Solutions continuously aims to bring about an instrumental change in careers, lives and dreams. Join us today to discover the personal touches behind the infinite web of communications services and let us make it right, make it personal and make it better.
Are you looking to join a dynamic, innovative, communications company who is commitment to creating a thriving, prosperous and more connected world? If so, we would love to tell you our story.

Job Overview

Reporting to the Sales and Promotions Manager, the Bilingual Sales Associateis responsible for receiving inbound calls from potential customers qualified via our field service forces, and closing the sales of Bell products and services in the Consumer (Residential) Market. Further responsibilities include order entry, customer verification procedures, and installation scheduling using Bell Canada's OrderMAX order entry system, as well as producing reports and analysis of our technician's sales efforts.

Key Responsibilities

• Promote and sell Bell Canada Consumer Market products and services by consulting and gathering information from customers.
• Probe and problem solve with customers to offer the right product solutions based on their needs.
• Operate a computer terminal, including accessing multiple systems to establish, update and retrieve data while simultaneously negotiating with customers.
• Meet sales and service goals.
• Demonstrate a keen knowledge of all the products and services offered.
• Understand the needs of the business, workload levels, and schedule accordingly.
• Negotiate installation dates with customers.
• Ensure customer delight and win their continued business and loyalty for Bell Canada.
• Various other duties as assigned.

Critical Qualifications

• Bilingual English + French (verbal and written).
• A minimum of Grade 12 or equivalency.
• Customer service / inbound call centre environment experience is an asset.
• Sales skills for promotion of business products.
• Proficient with Microsoft Excel and Microsoft Word.
• Ability to navigate through, and toggle between, multiple proprietary operating systems.
• Goal oriented.
• Exhibit energy and passion in addressing customer issues.
• Demonstrate ability to build and maintain good customer rapport.
• Excellent written and verbal communication skills as well as multitasking and problem-solving abilities.

Preferred Qualifications

• Willingness to undertake new challenges.
• Able to accept changing priorities in a fast-paced environment.
• Strong attention to detail and accuracy.
• Ability to demonstrate initiative and good judgment skills.
• Strong organizational skills and ability to meet frequent/ time restrictive deadlines.
• Able to perform duties with minimal supervision.
• Ability to function within a team based environment.
• Willingness to take ownership and provide suggestions for continuous improvement.

Additional Information

• Position Type:Unionized, Office worker
• Job Status: Permanent, Full-Time
• Possible Work Location: Boucherville, QC / Mississauga, ON
• Flexible Work Profile: Remote
• Posting end date: 05/16/2025

What's in for You?

• Excellent benefits and competitive compensation;
• Access to numerous discounts and the purchase of company shares;
• Leaders who support your development through coaching and opportunity management;
• A dynamic, collaborative and creative team;
• Development opportunities through training and educational assistance programs;
• Opportunities to progressively assume greater responsibility.

Adequate knowledge of French is required for positions in Quebec.

Please apply directly online to be considered for this role.Applications through email will not be accepted.

At Bell Technical Solutions, we do not just accept differences - we celebrate it. We are committed to fostering an inclusive, equitable, and accessible workplace where team members feel valued, respected, and supported, and has the opportunity to reach their full potential. We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, contact your recruiter or send us an email at [e-mail] make arrangements. If you have questions regarding accessible employment at Bell, please email our Employment Equity team at [e-mail].

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

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