Bilingual Remarketing Specialist

MIER RECRUITMENT; Golden Horseshoe; On-site; CAD 33,000 - 44,000; Full time

Job summary

MIER Recruitment in York Region, Ontario is seeking a Bilingual Remarketing Specialist for a 12-month contract. This role is office-based, focusing on managing lease maturity and remarketing activities.

You will contact customers and dealerships, collect due payments, process documentation, and coordinate vehicle returns for auction. Strong communication, negotiation, and organizational skills are essential.

Qualifications

• High school diploma or equivalent required; post-secondary education preferred.
• Strong communication, customer service, and negotiation skills.
• Ability to build relationships with customers and dealership partners.
• Team-oriented, flexible and proactive approach to problem-solving.
• Strong organizational and multitasking abilities.
• Previous inbound and outbound call center experience is considered an asset.

Responsibilities

• Manage lease maturity and remarketing accounts, including following up on overdue vehicle returns.
• Contact customers and dealerships regarding leased vehicles that have passed their scheduled maturity dates.
• Collect outstanding payments and additional charges, including excess kilometers, excess wear and tear, missing equipment, and miscellaneous fees.
• Process lease-end documentation, lease extensions, dealer condition reports, and other related paperwork.
• Handle inbound and outbound customer service calls while providing professional support to customers and dealerships.
• Resolve lease-end issues related to payouts, invoices, security deposits, and account discrepancies.
• Review and process daily operational reports to ensure timely completion of lease-end activities.Coordinate the preparation of returned vehicles for auction and disposal.
• Build and maintain positive relationships with dealerships and customers.
• Negotiate solutions to outstanding account and vehicle return issues.
• Work collaboratively with internal teams to ensure a smooth lease-end experience.
• Provide proactive customer service while managing multiple priorities in a fast-paced environment.

Skills

Bilingual

Lease remarketing

Customer service

Negotiation

Communication

Relationship building

Multitasking

Call center experience

Education

High school diploma

Job description

Mier Recruitment is hiring! Job Title: Bilingual Remarketing Specialist

Location: York Region, ON

Job Type: Contract (12 months)

Salary: $27.50/hour

Work Model: In Office

This posting is for an existing vacancy.

Our client in York Region, ON is actively looking for a Bilingual Remarketing Specialist to join their team.

Responsibilities:

• Manage lease maturity and remarketing accounts, including following up on overdue vehicle returns.
• Contact customers and dealerships regarding leased vehicles that have passed their scheduled maturity dates.
• Collect outstanding payments and additional charges, including excess kilometers, excess wear and tear, missing equipment, and miscellaneous fees.
• Process lease-end documentation, lease extensions, dealer condition reports, and other related paperwork.
• Handle inbound and outbound customer service calls while providing professional support to customers and dealerships.
• Resolve lease-end issues related to payouts, invoices, security deposits, and account discrepancies.
• Review and process daily operational reports to ensure timely completion of lease-end activities.Coordinate the preparation of returned vehicles for auction and disposal.
• Build and maintain positive relationships with dealerships and customers.
• Negotiate solutions to outstanding account and vehicle return issues.
• Work collaboratively with internal teams to ensure a smooth lease-end experience.
• Provide proactive customer service while managing multiple priorities in a fast-paced environment.

Qualifications:

• High school diploma or equivalent required; post-secondary education preferred.
• Strong communication, customer service, and negotiation skills.
• Ability to build relationships with customers and dealership partners.
• Team-oriented, flexible, and proactive approach to problem-solving.
• Strong organizational and multitasking abilities.
• Previous inbound and outbound call center experience is considered an asset.