Bilingual Receptionist

March of Dimes Canada; Toronto; On-site; CAD 41,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

March of Dimes Canada is seeking a bilingual Receptionist to provide essential front-desk support at the National Office in Toronto. You will handle inquiries, manage calendars, coordinate events, and assist with various administrative tasks while delivering high-quality service in both English and French.

The role requires a high school diploma (college certification preferred), 3+ years in reception or admin roles, and strong Microsoft 365 skills.

Qualifications

• High school diploma or equivalent required; college diploma/certification in office administration preferred.
• Minimum of 3 years of experience in reception, administrative, or customer service role.
• Fluent bilingual English and French with strong verbal and written communication, including translation ability.
• Strong customer service and interpersonal skills with a professional demeanor.
• Proficiency with Microsoft 365 applications (Word, Excel, PowerPoint, Teams, OneNote, OneDrive).
• Excellent organizational skills with attention to detail and ability to manage multiple tasks.

Responsibilities

• Interact with service users, staff, volunteers, and guests professionally to create a positive first impression.
• Answer calls and greet visitors, providing information and directing inquiries.
• Serve as a first point of contact and handle issues with confidentiality and proper hand-off to staff.
• Maintain front desk and office space to ensure a safe, welcoming environment.
• Assist with general office tasks including invoicing, events, catering, and facility coordination.
• Use Microsoft 365 applications to input data, maintain records, and generate reports.
• Participate in health and safety meetings and adhere to company policies.
• Assist Property Operations with mail management and shipments.
• Collaborate with Property department on facility maintenance and operations.
• Provide administrative support to the Director of Property as needed.

Skills

Bilingual English/French

Verbal & written communication

Customer service

Organizational skills

Education

High school diploma

College diploma or certificate in office administration

Tools

Word

Excel

PowerPoint

Teams

OneNote

OneDrive

Tactic

Job description

The Bilingual Receptionist provides vital support by handling various reception and administrative tasks, while delivering exceptional customer service to the general public, volunteers, staff, service users, and the organization as a whole in both English and French. They serve a vital role as a friendly and welcoming first point of contact for March of Dimes Canada’s National Office. This position supports the organization by managing calendars, coordinating events and meetings, addressing general inquiries, directing issues to the appropriate staff, maintaining communication with vendors, and providing overall support to the Property Operations team.

Responsibilities:

• Interact with service users, clients, staff, volunteers, and guests in a professional and positive manner to ensure an excellent first impression of March of Dimes Canada.
• Answer phone calls and greet visitors, providing general information about programs and services, and directing inquiries to the appropriate individuals.
• As a first point of contact for individuals with and resolve issues or complaints, demonstrate professionalism, discretion, and a high degree of confidentiality ensuring a formal hand-off to the appropriate staff member for resolution.
• Maintain the front desk and general office space to ensure a safe, welcoming, and organized environment.
• Assist with general office administration, including processing invoices, managing events, coordinating catering, arranging for facility repairs, and handling other tasks or projects as required.
• Utilize various applications and databases—including Microsoft Word, Excel, Tactic, and other software programs—to input data, maintain records, and generate reports (e.g., staff directories, filing systems, and office equipment records).
• Participate in Occupational Health and Safety meetings, serve as an active member of the Joint Health & Safety Committee (JHSC), Fire Safety Team, and adhere to all March of Dimes Canada policies and procedures.
• Assist the Property Operations team with mail management, including sorting, preparing, and tracking shipments via Canada Post, FedEx, Purolator, and same-day couriers.
• Work in collaboration with the Property department to support all facility maintenance and operational needs as required.
• Provide administrative support to Director of Property as needed.

Qualifications:

• High school diploma or equivalent is required; a college diploma or certification in office administration or a related field is preferred.
• Minimum of 3 years of Solid/proven experience and aptitude in a reception, administrative, or customer service role.
• Fluently bilingual with strong verbal and written communication skills in both English and French, and the ability to accurately translate general written information.
• Strong customer service and interpersonal skills with a professional demeanor.
• Proficiency in Microsoft 365 applications (Word, Excel, PowerPoint, Teams, OneNote, OneDrive).
• Strong organizational skills with high attention to detail and a proven ability to maintain a productive workflow.
• High flexibility to adapt to changing demands and balance multiple tasks simultaneously.
• Skilled at taking verbal and written direction and executing assigned tasks independently.
• Salary Range: $45000 per annum
• Benefits: Comprehensive benefits package (subject to organizational eligibility requirements)
• Employment Type: Full-time, Permanent
• Schedule: Monday to Friday, 8:30 AM to 5:00 PM
• Work Location: In-person at the National Office (99 Duncan Mill, Toronto, ON M3B 1Z2)

Deadline: Please submit your application by August 31, 2026.