Bilingual People Representative | Représentant(e) bilingue des ressources humaines

Compass Group Canada; Mississauga; On-site; CAD 60,000 - 65,000; Full time

Benefits offered by this job

Award-winning culture

Health benefits

Mental health & wellness

Career opportunities

Diversity & inclusion

Job summary

Compass Group Canada is seeking an HR Support Associate for a 9-month contract, based in Mississauga. You will act as the first contact for HR inquiries, draft letters, and manage data in our ticketing system, supporting nationwide managers and associates.

The role requires bilingual French and English communication, a HR-related diploma, and knowledge of employment laws. Benefits include competitive compensation and potential enhancements within the total rewards plan.

Qualifications

• Bilingual (French and English) required.
• Diploma in HR, administration, or related field.
• Experience in a similar HR role is an asset.
• Strong knowledge of Employment Standards, Human Rights Act, and OHSA.
• Motivated, energetic, collaborative in a fast-paced environment.
• Excellent verbal, written, and active listening skills in French and English.
• Proficient in Microsoft Office (Word, Excel, PowerPoint).
• Familiarity with HRIS and payroll/ticketing systems.

Responsibilities

• Serve as first point of contact by email and phone for HR issues.
• Draft offer letters, verification of employment letters, and memos.
• Triages shared HR mailbox and tracks data for reporting.
• Provide administrative support to People Advisors and Business Partners.
• Coordinate with Payroll and Benefits on issues.

Skills

Bilingual English/French

Customer service focus

Microsoft Office

Communication skills

Education

Diploma in HR/Administration

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

The salary range for this position is $60,000 to $65,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, & discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation & comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence‑based tools may be used at certain stages of the recruitment & applicant screening process.

This is a posting for a 9‑month contract opportunity.

Responsibilities

• Act as first point of contact by email and phone for all HR issues, supporting Managers and Associates in business units across the country, explaining company policies, providing advice or gathering data and escalating to the HR Advisor group for more thorough support.
• Drafting of offer letters, verification of employment letters, performance management documentation, miscellaneous memos, etc.
• Triage shared HR mailbox to create cases in our internal ticketing system, remove out‑of‑scope items, archive addressed items, and track data for reporting to HR and business stakeholders.
• Provide administrative support to the People Advisors and Business Partner groups.
• Work closely with other support groups like Payroll and Benefits to help address any benefits and payroll issues.

Must meet

• Bilingual (French and English) is required.
• Diploma in HR, administration, or in a related field
• Previous experiences in a similar role within HR department (asset)
• Strong knowledge of current legislation in Employment Standards, Human Rights Act and Occupational Health and Safety Act.
• Highly motivated, energetic individual able to work collaboratively in a fast‑paced environment under pressure.
• Readily adaptable to changing work priorities.
• Excellent verbal, written, and active listening (customer service focus) communication skills in French and English.
• Excellent knowledge of Microsoft Office including Word, Excel and PowerPoint.
• Exposure to HRIS and/or payroll systems, ticketing systems, and the ability to navigate various systems to gather information.

Must meet

• Le bilinguisme (français et anglais) est obligatoire. Maîtrise de la langue anglaise avancée pour communiquer avec la maison mère, les partenaires et les fournisseurs assignés présents à un niveau national ainsi que les commanditaires, sur une base quotidienne.
• Diplôme en Ressources humaines, administration ou autre domaine similaire
• Expériences préalables dans un rôle similaire au sein d’un département RH (atout)
• Solide connaissance des lois sur les normes du travail et de celles sur la santé et sécurité au travail, ainsi que de la Loi sur les droits de la personne.
• Personne très motivée et énergique, capable de travailler sous pression, en équipe, dans un environnement dynamique.
• S’adapter facilement aux priorités de travail en constante évolution.
• Excellentes aptitudes de communication verbale et écrite, et capacité à écouter (orientation service à la clientèle).
• Excellente connaissance de la suite Microsoft Office, y compris Excel et PowerPoint.
• Connaissance de SIRH et/ou des systèmes de paie et de billetterie, et capacité à naviguer à travers plusieurs systèmes pour recueillir de l’information.

What’s in it for you?

• Join an award‑winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
• The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
• Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
• Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
• A Focus on Mental Health and Wellness. Our Mental Health and Well‑Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
• We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.