Bilingual Payroll Specialist

Payroll Guardian International Inc.; Burnaby; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in payroll solutions is seeking a bilingual Implementation & Support Specialist. This role involves managing implementation projects, providing client training, and ensuring client satisfaction. The ideal candidate will have extensive payroll experience and strong communication skills, working collaboratively in a team environment.

Qualifications

• 5+ years experience with Canadian and US Payroll.
• Experience in a SaaS environment preferred.

Responsibilities

• Manage all aspects of implementation projects.
• Deliver client-facing training sessions and provide ongoing support.
• Attend project meetings and update on progress.

Skills

Bilingual

Communication

Organization

Time Management

Tools

Microsoft Office

Job description

Payroll Guardian International, Inc. (PGi) is currently looking for a bilingual Implementation & Support Specialist to join our team.

The Implementation Specialist participates in all stages of the implementation from discovery and requirements gathering to go live. You will have a wide range of responsibilities focused on analyzing and understanding the client’s needs in order to meet their business requirements. Ability to multitask is key as you will be working with several clients simultaneously.

In this role you will,

• Be responsible for all aspects of implementation projects, including analysis, configuration, validation and problem solving.

• Be responsible for setting and managing client expectations, identifying risks and communicating issues to the Project Manager.

• Attend internal project meetings and provide status on progress of activities and deliverables

• Be a “go-to” resource for both internal and external users

• Work in a collaborative team environment providing training and ongoing technical support to clients;

• Deliver client-facing training sessions (remote or in person), and update training materials as required (including documents, slide shows, videos, etc.)

Skills and Qualifications:
• Bilingual in both French and English

• 5+ years experience with both Canadian and US Payroll
• Experience in a SaaS environment and/or implementing SaaS projects is preferred

• Strong written and verbal communication skills

• A self-directed team player: collaborative, seeks input, accepts and incorporates feedback from others, freely offers assistance

• Ability and willingness to travel to customer sites as needed

• Ability to organize, schedule, and facilitate effective meetings

• Detail oriented and ability to follow-through

• Strong organization, time management and prioritizing skills

• Proficient in Microsoft Office products

About Us

Payroll Guardian International (PGi) is a unified cloud solution for Payroll, HR, Time & Attendance and Scheduling. Our customers are North American organizations from hundreds to thousands of employees, each with unique complexities and automation requirements. Our goal is to offer unparalleled value at the best market price and challenge the status quo by raising the standard for access to information to drive better business decisions.