Bilingual CSR - Orders & Support (6-Month Contract)

Westlake Chemical; Laval (administrative region); On-site; CAD 42,000 - 52,000; Full time

Job summary

Westlake Chemical seeks an Order Entry Clerk in Laval to manage order input into JDE, communicate shipment schedules, and handle customer inquiries about shipments, shortages, and returns. This six‑month contract role requires documentation accuracy and SOX compliance across sales orders and related files.

Collaborate with Sales Representatives and internal departments to keep customers updated on order status and pricing inquiries while ensuring timely order processing.

Qualifications

• A passion for customer service (strong interpersonal skills and client focus).
• Three years of customer service experience.
• Preferably in a manufacturing environment.

Responsibilities

• Accurately inputs orders into JDE with prices, terms, product, quantities, ship-to and special instructions.
• Completes all paperwork required per sales orders and maintains accurate files.
• Maintains system accuracy on sales orders and back orders, updating dates and reason codes as needed.
• Keeps customers informed on order status and coordinates with Traffic for deliveries.
• Ensures SOX compliance and verifies necessary documents.
• Maintains price books and updates changes in invoicing system.
• Contacts current and prospective customers to maximize weekly order file.
• Participates in inventory counts as required.

Skills

Customer service

JDE

Tools

JDE

Job description

Westlake Chemical seeks an Order Entry Clerk in Laval to manage order input into JDE, communicate shipment schedules, and handle customer inquiries about shipments, shortages, and returns. This six‑month contract role requires documentation accuracy and SOX compliance across sales orders and related files.

Collaborate with Sales Representatives and internal departments to keep customers updated on order status and pricing inquiries while ensuring timely order processing.