Bilingual Mining Customer Sales Support

Sandvik; Greater Sudbury; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Pension plan with matching

Health and dental benefits

Disability benefits

Job summary

Sandvik Mining is seeking a Customer Sales Support Representative in Surrey, BC/Saskatoon, SK/Lively, ON. The role focuses on monitoring and processing customer orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of equipment and parts.

Ideal candidates will have post-secondary education in business and at least two years of relevant experience. English/French bilingualism is an asset, with strong communication and computer skills, including

Qualifications

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in both English and French considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral/written communication and interpersonal skills.
• Knowledge of processes, tools and techniques for selling goods and services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce etc.)
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail including quotes, orders, unit downs, return requests, shipping and pricing concerns and technical issues.
• Process weekly back-order reports: review, expedite as required and send to customer.
• Knowledge of customer needs and communicate to other departments.
• Maintaining working knowledge of products and their functions for customers.
• Ensure all activities align with Sandvik’s values and policies.
• Arrange shipment/transport of equipment/materials.
• Receipt of incoming goods and associated logistic support.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Education

Business-related field

Tools

Microsoft Office

Outlook

Salesforce

Job description

Sandvik Mining is seeking a Customer Sales Support Representative in Surrey, BC/Saskatoon, SK/Lively, ON. The role focuses on monitoring and processing customer orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of equipment and parts.

Ideal candidates will have post-secondary education in business and at least two years of relevant experience. English/French bilingualism is an asset, with strong communication and computer skills, including