Customer Sales Support Representative

Sandvik; Greater Sudbury; On-site; CAD 40,000 - 70,000; Full time

Benefits offered by this job

Pension plan with matching

Health and dental benefits

Disability benefits

Job summary

Sandvik Mining is seeking a Customer Sales Support Representative in Surrey, BC/Saskatoon, SK/Lively, ON. The role focuses on monitoring and processing customer orders, handling inquiries, and coordinating with multiple departments to ensure timely delivery of equipment and parts.

Ideal candidates will have post-secondary education in business and at least two years of relevant experience. English/French bilingualism is an asset, with strong communication and computer skills, including

Qualifications

• Post-secondary education, preferably in a Business-related field.
• Minimum of two (2) years relevant experience.
• Bilingual in both English and French considered an asset.
• Proven customer service and sales experience is preferred.
• Knowledge of the mining industry would be an asset.
• Strong oral/written communication and interpersonal skills.
• Knowledge of processes, tools and techniques for selling goods and services.
• Excellent computer skills (Microsoft Office, Outlook, Salesforce etc.)
• Familiar with parts manuals.
• Ability to multitask in a fast-paced environment.
• Ability to work flexible working hours.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail including quotes, orders, unit downs, return requests, shipping and pricing concerns and technical issues.
• Process weekly back-order reports: review, expedite as required and send to customer.
• Knowledge of customer needs and communicate to other departments.
• Maintaining working knowledge of products and their functions for customers.
• Ensure all activities align with Sandvik’s values and policies.
• Arrange shipment/transport of equipment/materials.
• Receipt of incoming goods and associated logistic support.

Skills

Customer service

Sales experience

Communication

Interpersonal skills

Education

Business-related field

Tools

Microsoft Office

Outlook

Salesforce

Job description

Location: Surrey, BC/Saskatoon, SK/Lively, ON At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Sandvik Mining is seeking a Customer Sales Support Representative

Location: Surrey, BC/Saskatoon, SK/Lively, ON At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.

Are you customer focused with some mining industry knowledge? We want to hear from you!

While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further and apply!

What You Will Be Doing

• Monitor and process incoming customer orders
• Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
• Process weekly back-order reports: review, expedite as required and send to customer
• Knowledge of your customer needs and communicate to other departments
• Maintaining working knowledge of products and their functions for your customers
• Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
• Arranging for the shipment/transport of equipment/materials
• Receipt of incoming goods and associated logistic support where required
• Other duties as assigned

Environmental Health and Safety

• We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What You Will Bring Along

• Post-secondary education, preferably in a Business-related field
• Minimum of two (2) years relevant experience
• Bilingual in both English and French considered an asset
• Proven customer service and sales experience is preferred
• Knowledge of the mining industry would be an asset
• Strong oral/written communication and interpersonal skills
• Knowledge of processes, tools and techniques for selling goods and services
• Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
• Familiar with parts manuals
• Ability to multitask in a fast-paced environment
• Ability to work flexible working hours

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more?

To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions.

We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact [e-mail] for more information.