Customer Sales Support Representative

Sandvik; Surrey; On-site; CAD 42,000 - 68,000; Full time

Benefits offered by this job

Pension plan with matching

Health and dental benefits

Life and disability insurance

Job summary

Sandvik Mining is seeking a Customer Sales Support Representative to join our Surrey, BC team. You will monitor and process customer orders, respond to inquiries by phone or email, prepare quotes, and support logistics to help achieve sales targets.

The ideal candidate has post-secondary education in a business field, at least two years of relevant experience, strong communication, and proficiency with Microsoft Office and Salesforce.

Qualifications

• Post-secondary education in a business-related field.
• Minimum of two years of relevant experience.
• Bilingual English/French is an asset.
• Proven customer service and sales experience.
• Knowledge of mining industry is a plus.

Responsibilities

• Monitor and process incoming customer orders.
• Support customer inquiries via phone or e-mail including quotes and orders.
• Process weekly back-order reports and expedite as needed.
• Communicate customer needs to other departments.
• Maintain knowledge of products and their functions for customers.
• Ensure activities align with company policies and safety standards.
• Arrange shipment/transport of equipment/materials.
• Support receipt of incoming goods and logistics as required.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication

Multitasking

Flexible hours

Education

Business-related post-secondary education

Tools

Microsoft Office

Outlook

Salesforce

Job description

Sandvik Mining is seeking a Customer Sales Support Representative

Location: Surrey, BC/Saskatoon, SK/Lively, ON

At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements. Currently, we have an opening for a Customer Sales Support Representative. The Customer Sales Support Representative is responsible for providing industry leading sales support, which exceeds customer expectations and fosters customer loyalty and a positive experience in order to support the achievement of sales targets. Are you customer focused with some mining industry knowledge? While searching for the best opportunity for yourself today, we are already thinking ahead of your future tomorrow. So now we challenge you to take it one step further.

What you will be doing

• Monitor and process incoming customer orders
• Support customer inquiries via phone or e-mail includes quotes, orders, unit downs, return requests, shipping a/o pricing concerns and technical issues
• Process weekly back-order reports: review, expedite as required and send to customer
• Knowledge of your customer needs and communicate to other departments
• Maintaining working knowledge of products and their functions for your customers
• Ensuring all activities are carried out in accordance with Sandvik’s core values and current policies and procedures
• Arranging for the shipment/transport of equipment/materials
• Receipt of incoming goods and associated logistic support where required
• Other duties as assigned
• Environmental Health and Safety. We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!

What you will bring along

• Post-secondary education, preferably in a Business-related field
• Minimum of two (2) years relevant experience
• Bilingual in both English and French considered an asset
• Proven customer service and sales experience is preferred
• Knowledge of the mining industry would be an asset
• Strong oral/written communication and interpersonal skills
• Knowledge of processes, tools and techniques for selling goods and services
• Excellent computer skills (Microsoft Office, Outlook, Sales Force etc.)
• Familiar with parts manuals
• Ability to multitask in a fast-paced environment
• Ability to work flexible working hours

In return for your passion and drive we will offer you…

• The opportunity to make an impact on our business performance.
• The opportunity to be part of an ambitious team, in an industry leading business.
• The opportunity to reach your full potential.
• Ongoing development and training.
• An excellent comprehensive compensation package including a pension plan with matching, competitive health, dental, life and disability benefits.

Our Culture

Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday! We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.

Do you want to learn more? To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/

We are an equal opportunity employer which values diversity in the workplace and encourage applications from members of equity-seeking communities including women, racialized persons, Indigenous persons, persons with disabilities, and persons of all sexual orientations or gender identities/expressions. We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs in keeping with the Accessibility for Ontarians with Disabilities Act; therefore, requests for accommodation can be made at any stage during the recruitment process.