Bilingual Member Services Representative - Floater

Assiniboine Credit Union Ltd; Winnipeg; On-site; CAD 42,000 - 54,000; Full time

Benefits offered by this job

Health and dental benefits

Matched pension

3 weeks vacation

Career development opportunities

Job summary

Assiniboine Credit Union in Winnipeg, MB is hiring a Permanent Full Time Bilingual Member Services Representative-Floater (English and French) to rotate among branches in the city. This role requires evenings and weekends and involves delivering friendly, accurate service, handling transactions, and guiding members to digital banking options.

You will build relationships, identify member needs, refer to senior advisors, maintain privacy, and contribute to ACU’s commitment to values-based

Qualifications

• Proficiency in French and English is required, both written and verbal (intermediary is fine).
• Strong communication and relationship-building skills.
• Cash handling experience and balancing cash flows.
• Excellent customer service experience and a strong team player.
• Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement.
• Proven track record in completing tasks with high accuracy and attention to detail.
• Effective problem-solving skills with ability to prioritize and multitask.
• Proven experience with various computer applications.
• Knowledge of credit union products and services, policies and procedures is an asset.

Responsibilities

• Deliver a high level of service by attending to members in a courteous and professional manner, ensuring standards are met.
• Engage members in conversations to uncover goals and connect them with the appropriate Advisor.
• Promote digital banking solutions and assist with transactions.
• Provide transactional service including deposits, withdrawals, bill payments, and cheques.
• Assist with vault, ATM, and cash recycler duties as required.
• Support lobby management and help achieve team targets.

Skills

Bilingual (French/English)

Cash handling

Customer service

Relationship building

Problem solving

Education

Grade twelve diploma

Tools

Computer applications

Job description

Job Category: Banking - Customer Service & Advice

Requisition Number: MEMBE002262

• Posted : September 21, 2026
• Full-Time

Locations

Showing 1 location

Provencher Branch
205 Provencher Blvd
Winnipeg, MB R2H 0G4, CAN

Assiniboine Credit Union is hiring for the position of a Permanent Full Time Bilingual Member Services Representative-Floater.

About this opportunity:

• The Permanent Full Time Bilingual Member Services Representative-Floater (English and French) is a full-time position (37.5 hours per week)
• Availability to work evenings and weekends is a requirement for this role
• This position will be required to work at different branches within the city of Winnipeg. The successful candidates will be required to rotate among different branches within the city of Winnipeg.
• The position offers a competitive compensation plan, including health and dental benefits, matched pension, and 3 weeks of vacation.
• The role is an ideal place to start your career in financial services, with the opportunity for development and growth into a variety of roles at ACU based on your unique skills and aspirations.

Responsibilities:

As a Member Services Representative-Floater you will play a key role in delivering consistent and compelling member experience at ACU. The Member Service Representative supports members with their day-to-day transactions and digital banking, listens and asks questions to uncover members’ unique needs, answers their inquiries, resolves concerns, and connects them to the team of experts across ACU. Often acting as the first point of contact for members in branch, the Member Service Representative contributes to the overall satisfaction and retention of ACU members, and champions/ supports Assiniboine Credit Union/ Caisse Assiniboine (ACU)’s commitment to rural and agricultural communities, francophone services, values-based banking and ACU’s triple bottom line accountability to people, planet, and prosperity.

The Bilingual Member Services Representative-Floater:

• Provide a high level of service by attending to members in a courteous and professional manner, ensuring all advice and service delivery standards are met and exceeded at all times.
• Engage members in meaningful conversations—both in person and over the phone to uncover their goals and needs, provide thoughtful guidance, and connect them with the appropriate Advisor for support with immediate and future financial needs, including relevant referrals for ACU’s products and services.
• Promote, educates and assists members with a digital-first mindset and technological solutions.
• Provide transactional service to members including deposit processing, withdrawals, bill payments, cheque cashing, etc.
• Assist with opening and closing duties of the vault, ATM, and cash recycler units as required.
• Support lobby management, greeting members warmly on arrival. Achieves individual targets and collaborates to support team success, demonstrating service excellence and product knowledge.
• Resolve member complaints with an aim for first contact resolution and referring complex issues when needed.
• Observe and adhere to all credit union policies and procedures on internal control and risk management including security requirements for cash custody & safeguarding, frauds, forgeries and robbery procedures.
• Demonstrate understanding of ACU’s commitment to values-based banking, shared value, respectful workplace, and Diversity, equity and inclusion.
• Maintain privacy, keeping strictly confidential member information that becomes available to them in the course of their duties.
• Keep current on best practices, business trends and potential problems, issues and changes in the financial services industry, and other external forces.
• Responsible for compliance and risk management, through the execution of internal policies and procedures, always maintain ongoing compliance with regulatory and legislative requirements.
• Ensure that all programs, policies and process are implemented in a manner that supports ACU’s commitment to rural and agricultural communities, francophone services, values-based banking, respectful workplace and diversity, equity and inclusion.

Qualifications:

Education and Experience

The competencies for this position would require a minimum grade twelve diploma, plus two to three years job-related experience or an equivalent combination of education and experience. Previous customer service experience is an asset.

To do this job, you should have:

• Proficiency in French and English is required, both written and verbal (intermediary is fine)
• Strong communication skills with a focus on building relationships
• Cash handling experience including counting cash and balancing cash flows
• Excellent customer service experience and a strong team player
• Ability to identify member needs and recommend appropriate products or services, supporting sales growth and member engagement
• Proven track record in completing tasks with high accuracy and attention to detail
• Effective problem-solving skills with ability to prioritize and multitask
• Proven experience with various computer applications
• Knowledge of credit union products and services, policies and procedures is an asset

WHO WE ARE?

As a Certified B Corporation® and one of Manitoba’s Top Employers (2024), the culture at Assiniboine Credit Union / Caisse Assiniboine is supportive of the individual while focused on the greater community. With the widest geographic reach of any credit union in Manitoba, you’ll be motivated by shared values and encouraged to always think about how, through financial sustainability, we can do more for our members, our employees and our community.

Choosing to work at Assiniboine means that you’ll be working for a uniquely Manitoban credit union that…

• puts people, planet and prosperity first,
• values diversity and inclusion,
• is committed to serving its urban, rural, agricultural, and Francophone communities,
• is focused on social and environmental responsibility,
• supports employees through training programs and long-term career development,
• offers a competitive total compensation program which includes bonuses, a matched pension program, and health and dental benefits.

If doing things differently and doing more is part of who you are, join us on a rewarding journey where your personal aspirations and career goals can align.

If you are interested in applying for the Full Time Bilingual Member Services Representative-Floater position, please submit your application, and updated resume by Monday, October 5th, 2026, 9:00 am. We thank everyone who applies, but only candidates selected for an interview will be contacted.

We are committed to workforce diversity and actively recruit people with diverse backgrounds, experiences, and perspectives reflecting the community in which we live and work. Applicants may request reasonable accommodation related to the materials and activities used throughout the selection process.