Bilingual Mechanical Claims Adjuster (EN/FR)

Amynta Group; Vaughan; On-site; CAD 60,000 - 90,000; Full time

Job summary

Amynta Group seeks a Bilingual Mechanical Claims Adjuster in Vaughan, Ontario to appraise losses on mechanical auto claims. You will audit claims, review warranty contracts, and determine coverage using part and labour pricing data.

You will coordinate with dealers, authorize repairs and rentals after procedures, and communicate decisions promptly while meeting productivity metrics. Fluent French and English are required.

Qualifications

• Minimum of 5 years automotive mechanical repair experience.
• Fully bilingual in French and English (written and spoken).
• Excellent written and verbal communication and negotiation skills.
• Automotive Service Technician license preferred but not mandatory.
• Intermediate computer skills including MS Word, Excel and Outlook.
• Familiarity with Alldata and Mitchell Pro Demand.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Ability to interpret an extensive variety of technical instructions.
• Ability to read, analyze, and interpret general business correspondence and technical procedures.
• Ability to work independently and in a team environment.
• Ability to travel to the office from time to time.

Responsibilities

• Review warranty contract information including previous notes and claims to determine coverage.
• Take repair facility calls regarding claim submissions, questions or concerns.
• Determine failure, procedures, pricing for parts and labour.
• Determine whether an independent inspection is required.
• Determine preferred repair method based on pricing and remaining warranty.
• Verify parts prices for labour times via published time guides.
• Authorize repairs, towing, and rental cars after procedures.
• Assist dealers in handling unsettled claims by consulting with service personnel or customers.
• Provide timely and effective communication of decisions to claimants and team.
• Meet productivity objectives and adhere to service guidelines.
• Provide best-in-class customer service.

Skills

Bilingual in French and English

Excellent written and verbal comms

Independent and team capable

Education

Automotive Service Technician/Motor Vehicle Mechanics license (preferred)

Tools

MS Word

Excel

Outlook

Alldata

Mitchell Pro Demand

Job description

Amynta Group seeks a Bilingual Mechanical Claims Adjuster in Vaughan, Ontario to appraise losses on mechanical auto claims. You will audit claims, review warranty contracts, and determine coverage using part and labour pricing data.

You will coordinate with dealers, authorize repairs and rentals after procedures, and communicate decisions promptly while meeting productivity metrics. Fluent French and English are required.