Bilingual Logistics Care Specialist

Hilti Canada; Oakville; On-site; CAD 55,000 - 60,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Company-paid premiums

Life Insurance (AD&D)

Business Travel Accident insurance

Pension plan

Generous Paid Time Off

Parental leave

Back-up daycare

EAP & wellness screenings

Global mobility opportunities

Job summary

Hilti Canada in Oakville, ON is seeking a Logistics Care Specialist to proactively resolve delivery issues and keep projects moving. You will be the focal point for account managers on logistics topics, tracking orders and coordinating with warehouses.

Role requires bilingual English/French, strong SAP knowledge, and solid logistics process understanding. You will support 4 CWs and 8 DCs, and help train new team members in a fast-paced environment.

Qualifications

• Bilingual in English and French required.

Responsibilities

• Identify and resolve potential delivery issues to improve customer satisfaction.
• Track orders, monitor stock levels, and coordinate shipments.
• Provide stock movement support for multiple distribution centers (4 CWs and 8 DCs).
• Create stock movements (STO/PO) and reconcile inventory.
• Collaborate with materials management, transportation, and warehouse teams.
• Provide reporting and maintenance for open stock transport orders.
• Handle inbound inquiries via phone and email promptly.
• Support training of new team members.

Skills

Bilingual English/French

Interpersonal skills

Analytical skills

Microsoft Office

Communication

Customer service

Inventory awareness

Education

High School Diploma

Associate Degree

Tools

SAP APO

SAP R/3

Microsoft Outlook

Excel

Word

PowerPoint

Job description

Logistics support that keeps projects moving.

The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help

drive customer engagement. This role provides a contact point for account managers to seek resolution on

logistics related topics. This includes tracking orders, material visibility, and contact points for the warehouse.

What You'll Do

Increase customer delivery satisfaction by providing transparency to outbound shipments

Resolve potential fulfilment issues by presenting delivery solutions based on available stock levels, consolidating number of shipments per order, and expedited shipping where relevant

Monitor orders on specific holds for accuracy, ensuring timely release to distribution centers for shipping. Ensure all COP order holds resolved prior to cut off

Monitor back orders daily and take corrective actions to resolve in a timely manner

Effectively utilize database analysis to record actions taken and characteristics of orders identified as potential failures

Develop strong partnerships with materials management/transportation/warehouse

Develop trust with field sales to increase AM productivity and reduce inbound calls from field

Create stock movements (STO/PO)

Provide stock movement support for 4 CW’s and 8 DC’s

Complete scrap requests for DC’s, HC’s, and Vans

Provide reporting and maintenance related to open stock transport orders

Properly handle incoming phone calls and emails in a timely manner

Maintain inventory levels for Hilti sales vehicles, including background tables to ensure accurate and timely replenishment of inventory

Reconcile inventory of vans through transaction forms and regular movement of sales professionals in and out of sales territories

Partner with marketing to determine appropriate van inventory limits and product mix

Support training of new team members

Perform other duties as assigned

What You'll Bring

Bilingual proficiency in both French and English required

High School Diploma/GED, required

Associate Degree, preferred

Minimum two (2) years’ experience, required

Solid knowledge of SAP systems – APO and R3

Functional knowledge of logistics processes

Solid knowledge of related business processes (i.e., Product Portfolio Management)

Excellent interpersonal and customer service skills

Strong PC skills including Microsoft Outlook, Excel, Word, and PowerPoint

Good communication, organization, and analytical skills

Detail oriented and able to handle multiple responsibilities and make decisions

What's In It for You

The salary range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skills sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate is for this particular job posting. Please be advised that a different location may result in a different range. At Hilti, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $55,000 - $60,000

In addition to a competitive base salary, we offer a robust benefits package including:

• Medical/Dental/Vision effective the first day of the month following employment
• Team member Only coverage premiums paid by Hilti
• Basic Life, Accident and Disability (AD&D) insurance paid by Hilti
• Business Travel Accident paid by Hilti
• Basic Dependent Life Insurance paid by Hilti
• Option Life, AD&D, and Critical Illness for team member and dependents
• Short-term Disability paid by Hilti
• Registered pension plan with dollar-for-dollar matching up to 5%. Eligible to participate after 12 months of continuous service with immediate vesting
• Generous Paid Time Off policy and holidays including two days to give back to your local community
• Paid parental leave, sabbaticals, military leave
• Up to five days per year of back-up daycare
• Employee Assistance Program (EAP), company-paid wellness screenings
• Opportunities for growth – shift careers, support your professional development, or get assigned to any of the 120+ countries in which we operate

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we’re driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you’ll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you’ll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Legal Notice

Working Conditions: Normal office environment.

• Must be able to sit for prolonged periods of time and spend extended amount of time on the phone

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.