Bilingual Key Account Manager – Enterprise Growth

Questrade Financial Group; Toronto; Hybride; CAD 110 000 - 135 000; Plein temps

Avantages offerts par ce poste

Health & wellbeing resources

Vacation and sick days

Competitive compensation

Hybrid work with 3 days in office

Career growth opportunities

Community involvement

Inclusive and collaborative culture

Résumé du poste

Questrade Financial Group's Flexiti unit in the GTA is seeking a seasoned Key Account Manager to grow and manage national merchant partnerships. You will oversee account health, drive commercial growth, and align merchant priorities with Flexiti's strategic goals, presenting insights to executive leadership.

The role emphasizes relationship management, data-driven decisions using Excel and AI tools, cross-functional collaboration with Marketing, Analytics, Risk, and Customer Support, and an

Qualifications

• Have 10+ years of proven experience in key account management, relationship sales, or customer success managing enterprise-level clients, ideally within fintech, retail, or SaaS.
• Are bilingual, with fluency in French and English.
• Have a holistic mindset and can balance commercial drive with a consultative approach to ensure both client satisfaction and corporate profitability.
• Have executive presence, with strong communication and presentation skills and the confidence to deliver insights and lead discussions in front of corporate executives.
• Are highly proficient in Excel, understand how to manipulate data, and are adept at using modern tools such as AI to surface the information you need to make strategic recommendations.
• Have strong problem-solving skills and can navigate complex corporate structures, balance operational realities with strategic goals, and proactively drive accounts forward.

Responsabilités

• Enterprise relationship management: Serving as the primary strategic and commercial contact for national corporate brands, managing account health to flag risk early, and building strong, trusted relationships with executive stakeholders.
• Internal merchant advocacy: Representing the merchant's needs back into product to shape the offering, and representing Flexiti to ensure the merchant's priorities align with ours.
• Commercial growth and profitability: Identifying and executing growth opportunities within your portfolio to increase financing volume and drive revenue, balancing merchant cost-efficiency with Flexiti's revenue goals.
• Executive data presentations: Interpreting complex merchant performance data and transforming it into clear narratives for regular business reviews with enterprise leadership.
• Data synthesis and interpretation: Moving beyond standard data reporting, using Excel and AI data assistants to pull and analyze account metrics, and reading between the lines to uncover health indicators and portfolio trends.
• Operational oversight and alignment: Acting as the strategic bridge between your merchants and Flexiti's internal teams, including Marketing, Analytics, Risk, and Customer Support. You will not be stuck in day-to-day administrative tasks, but you will ensure the overarching operational framework supports account growth and efficiency.

Connaissances

Key account management

Sales

Excel

Data analysis

Bilingual French-English

Executive communication

Outils

Salesforce

Power BI

Description du poste

Questrade Financial Group's Flexiti unit in the GTA is seeking a seasoned Key Account Manager to grow and manage national merchant partnerships. You will oversee account health, drive commercial growth, and align merchant priorities with Flexiti's strategic goals, presenting insights to executive leadership.

The role emphasizes relationship management, data-driven decisions using Excel and AI tools, cross-functional collaboration with Marketing, Analytics, Risk, and Customer Support, and an