Technical Architect I

BCE Inc.; Bedford; Hybrid; CAD 90,000 - 130,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

35% discount on Bell services

Job summary

Bell Canada is seeking a technical expert in SVS (Storage Virtualization Systems) and Hypervisor technologies (OpenShift, Hyper‑V, or others), with strong Windows and Unix knowledge. You will support Bell Canada’s client server infrastructure, participate in continuous improvement, automation, and develop Infrastructure as Code practices.

The role requires collaboration in a fast‑moving team focused on improvement, automation, and ITIL‑driven operations.

Qualifications

• 3+ years of SVS administration in production.
• Knowledge of SVS versions, Windows, RHEL and Active Directory; SQL Server, IIS.
• DNS/DHCP mastery.
• Automation/orchestration tools: DSC, Group Policy, Ansible, Git.
• PowerShell, Python, Perl, C/C++, etc.
• Powershell scripting; Bash, Python are assets.
• RedHat knowledge; certifications are assets.
• VMware tech knowledge; Hyper-V, KVM assets.
• Backup/DRP tech: Zerto, Veritas, NetBackup, Commvault, Veeam.
• Knowledge of network/firewall concepts and security hardening.

Responsibilities

• Support large Hypervisor environments: troubleshoot, manage, secure, backup, optimize.
• Support virtualization products and backup/storage components.
• Manage and support SVS environments.
• Plan OS changes, software updates, and security patches.
• Assist on projects deploying RHEL and Windows servers.
• Monitor performance metrics and capacity.
• Analyze alarms and perform incident management.
• Automate recurrent actions and document systems.
• Adhere to ITIL standards.
• Provide 24/7 support with pager rotation; off-hours deployments possible.

Skills

SVS administration

Hypervisor mgmt

Windows Server

Linux (RHEL)

Ansible

DSC

PowerShell

Python

Bash

VMware

DNS/DHCP

ITIL knowledge

Incident mgmt

Cloud (AWS/Azure)

Security hardening

Education

Microsoft Certification (asset)

Red Hat Certification (asset)

Tools

GIT

Group Policy

Code management

Job description

Summary

We are looking for a technical expert specialized in SVS (Storage Virtualization Systems) & Hypervisor technologies (Openshift, HyperV or others) but also having knowledge of Windows and Unix. As a member of our specialists’ team, you will need to understand the environments of Bell Canada and its customers. Your responsibilities will be to support our clients’ server infrastructure, actively participate in continuous improvement, automation, and development of an "Infrastructure as a Code" orientation.

This position is for you if...

• You are looking for an evolving team focused on continuous improvement, automation, agility.
• A team that transforms, experiments, takes risks while trusting its members.
• Opportunities to innovate by working on different technologies?

Key Responsibilities

• Support for large Hypervisor environments: troubleshooting, proactive management, security management, backups, operation and optimization.
• Help support virtualization environments products and backup / storage components.
• Help manage and support SVS environments.
• Plan and implement operating system changes, software updates, and upgrades to new versions and required security patches.
• Provide assistance on projects involving new deployments of RHEL and Windows servers using department standards and practices.
• Understand system performance metrics / reports and maintain systems capacity and performance.
• Examining and interpreting alarms and proposing the necessary corrective measures, incident management and analyzes (in accordance with sectoral and contractual requirements) to satisfy our customers.
• Proactive in continuous improvement and active participant in automating recurrent actions.
• Produce and revise the documentation of the systems under its control.
• Work in accordance with ITIL standards.
• Support for a 24/7 environment with pager rotation. Possibility of working outside office hours according to customer needs (Deployments, incident management).

Critical Qualifications

• A minimum of 3 years of experience administering SVS systems in a production environment. Microsoft certification an asset.
• A solid knowledge on different versions of SVS, Windows, RHEL and Active Directory. Knowledge of Microsoft SQL Server, IIS.
• Mastery of DNS, DHCP services.
• Someone who understands automation and orchestration tools like DSC, Group Policy, Ansible and Code Management (GIT) tools.
• Software development skills and experience with PowerShell, Python, Perl, C / C ++, etc.
• Powershell scripting experience. Bash, Python are assets.
• Knowledge of RedHat. Certification an asset.
• Good knowledge of VMware technologies. Hyper V, KVM an asset.
• Solid experience in backup and DRP technologies such as Zerto, Scality, NetBackup, Commvault, Veeam.
• Knowledge of LEMSS, EPO, CA-UIM are considered assets.
• Knowledge of network and firewall concepts.
• Knowledge of security principles (hardening).
• Knowledge of HP servers and HP enclosures is an asset.
• Knowledge of SAN and NAS environment management is an asset.
• Knowledge of AWS, Azure are assets.
• Excellent analytical skills.
• A person willing to go beyond to satisfy our customers.
• A person with strong interpersonal, oral and written communication skills.

Additional Information

Position Type: Management

Job Status: Regular - Full Time

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you’ll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you’ll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise. We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or [e-mail] to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

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Adequate knowledge of French is required for positions in Quebec.