Bilingual IT Business Analyst — Hybrid Role

Canada Mortgage and Housing Corporation

Ottawa

Hybrid

CAD 87,000 - 109,000

Full time

14 days+

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Benefits offered by this job

Annual paid vacation

Performance incentive

Insurance plan

Training & mentorship

Flexible work arrangements

Job summary

CMHC in Ottawa, Calgary, Montreal, and Toronto is seeking a Bilingual Specialist, IT Business Analysis to lead requirements elicitation and drive high-impact IT initiatives. This permanent full-time, hybrid role collaborates across architecture, development, QA, and security teams to deliver compliant, value-driven solutions.

You will partner with Product Owners and delivery teams, manage UAT, define solution approaches, and ensure governance standards.

Qualifications

An undergraduate degree in Information Systems, Business, or a related field (or equivalent practical experience).
At least 5+ years of experience in business or product analysis within IT projects or product-based environments.
A proven expertise in requirements management, process modelling, and user acceptance testing (UAT) support.
Strong knowledge of business analysis methods and tools (e.g. DevOps, user stories).
Hands-on experience working in Agile, Scrum, including backlog refinement and prioritization.
A solid understanding of D365 CRM, GSL and ERP.
Excellent facilitation, communication, and stakeholder management skills, with the ability to translate complex concepts and support decision-making, and a working knowledge of governance standards such as cybersecurity, privacy, accessibility, and records management.
Bilingual (English and French).

Responsibilities

Lead requirements elicitation and analysis for complex initiatives using interviews, workshops, process mapping, and data analysis.
Define and challenge current and future state processes, business rules, and solution options to drive innovation and alignment with enterprise goals.
Establish and maintain requirements traceability, quality standards, and business analysis best practices across projects.
Define solution approaches, including options analysis, trade-offs, and recommendations, in partnership with Product Owners and delivery teams.
Collaborate with architecture, development, QA, and security teams to ensure solutions are feasible, compliant, and aligned with standards.
Lead stakeholder engagement to influence decisions, resolve conflicts, and drive alignment across business and technology teams.
Oversee user acceptance testing (UAT) strategy and ensure delivered solutions meet business needs and deliver measurable value.
Drive data and process improvements by identifying opportunities for simplification, automation, and KPI-based performance tracking, while ensuring compliance with governance and regulatory standards.