Bilingual Specialist, IT Business Analysis

CMHC - SCHL; Ottawa; Hybrid; CAD 87,000 - 109,000; Full time

Benefits offered by this job

Annual paid vacation

Performance incentive

Insurance plan

Training & mentorship

Flexible work arrangements

Job summary

CMHC in Ottawa, Calgary, Montreal, and Toronto is seeking a Bilingual Specialist, IT Business Analysis to lead requirements elicitation and drive high-impact IT initiatives. This permanent full-time, hybrid role collaborates across architecture, development, QA, and security teams to deliver compliant, value-driven solutions.

You will partner with Product Owners and delivery teams, manage UAT, define solution approaches, and ensure governance standards.

Qualifications

• An undergraduate degree in Information Systems, Business, or a related field (or equivalent practical experience).
• At least 5+ years of experience in business or product analysis within IT projects or product-based environments.
• A proven expertise in requirements management, process modelling, and user acceptance testing (UAT) support.
• Strong knowledge of business analysis methods and tools (e.g. DevOps, user stories).
• Hands-on experience working in Agile, Scrum, including backlog refinement and prioritization.
• A solid understanding of D365 CRM, GSL and ERP.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to translate complex concepts and support decision-making, and a working knowledge of governance standards such as cybersecurity, privacy, accessibility, and records management.
• Bilingual (English and French).

Responsibilities

• Lead requirements elicitation and analysis for complex initiatives using interviews, workshops, process mapping, and data analysis.
• Define and challenge current and future state processes, business rules, and solution options to drive innovation and alignment with enterprise goals.
• Establish and maintain requirements traceability, quality standards, and business analysis best practices across projects.
• Define solution approaches, including options analysis, trade-offs, and recommendations, in partnership with Product Owners and delivery teams.
• Collaborate with architecture, development, QA, and security teams to ensure solutions are feasible, compliant, and aligned with standards.
• Lead stakeholder engagement to influence decisions, resolve conflicts, and drive alignment across business and technology teams.
• Oversee user acceptance testing (UAT) strategy and ensure delivered solutions meet business needs and deliver measurable value.
• Drive data and process improvements by identifying opportunities for simplification, automation, and KPI-based performance tracking, while ensuring compliance with governance and regulatory standards.

Skills

Business analysis

Requirements elicitation

UAT

Agile

Scrum

Stakeholder management

Process modelling

Data analysis

Education

Undergraduate degree in Information Systems, Business, or related field

Tools

JIRA

Azure DevOps

Confluence

Visio/Lucidchart

D365 CRM

Job description

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Bilingual Specialist, IT Business Analysis

Job Requisition ID: 12574

Position Status:Permanent Full Time

Position Type:Hybrid

Office Location:Ottawa (ON); Calgary (AB); Montreal (QC); Toronto (ON)

Travel Requirement:Limited

Language Skill Levels (Read/Write/Speak):CBC

Security Requirement:Reliability Status

Salary:Our salaries generally range from $86,816.59to $108,520.74and are based on qualifications and experience.

About CMHC

The work you do and the work we do together matters. We come to work every day with a common purpose: to contribute to a well-functioning housing system.

At CMHC, we hold ourselves accountable for our results and support our colleagues in their achievements. We thrive on collaboration, connecting across CMHC and involving the right people to get our work done. Our leadership style is guided by trust, where our leaders favour an adaptive approach based on the needs of their teams.

Join us and be part of a team that's committed to making a real difference and be part of something meaningful.

Our commitment to diversity, equity, and inclusion

We're committed to advancing employment equity and fostering an inclusive workplace. To reflect the diversity of Canada’s population, we encourage applications from women, Indigenous Peoples, persons with disabilities, 2SLGBTQI+ individuals, veterans, and racialized peoples. We also welcome applications from all individuals eligible to work in Canada.

We are also committed to advancing reconciliation with Indigenous Peoples and supporting the meaningful inclusion of First Nations, Inuit, and Métis voices and priorities. While this position is hybrid requiring some in-office presence, a work from home arrangement may be considered for First Nations candidates on reserve or Indigenous candidates that reside further than 125KM from a CMHC office.

We’ve got the purpose, the people and the perks you need for a fulfilling career. Here’s the comprehensive and generous benefits you get when you’re a permanent employee:

• Annual Paid vacation.
• Annual individual performance incentive.
• Comprehensive group insurance plan to support your well-being from day one.
• Support towards your personal and professional growth with training, mentorship and more.
• While positions at CMHC require some in-office presence, alternative work arrangements may be considered for Indigenous candidates.

About the role

Join the Information Technology team , in the Bilingual Specialist, IT Business Analysis position. In this role, you will work as a subject matter expert in business analysis, leading complex, high-impact initiatives that drive measurable business outcomes. You will define solution approaches, lead requirements development, and ensure alignment with enterprise, cybersecurity, and regulatory standards while collaborating across teams to deliver compliant, value-driven solutions.

What you will do:

• Lead requirements elicitation and analysis for complex initiatives using interviews, workshops, process mapping, and data analysis.
• Define and challenge current and future state processes, business rules, and solution options to drive innovation and alignment with enterprise goals.
• Establish and maintain requirements traceability, quality standards, and business analysis best practices across projects.
• Define solution approaches, including options analysis, trade-offs, and recommendations, in partnership with Product Owners and delivery teams.
• Collaborate with architecture, development, QA, and security teams to ensure solutions are feasible, compliant, and aligned with standards.
• Lead stakeholder engagement to influence decisions, resolve conflicts, and drive alignment across business and technology teams.
• Oversee user acceptance testing (UAT) strategy and ensure delivered solutions meet business needs and deliver measurable value.
• Drive data and process improvements by identifying opportunities for simplification, automation, and KPI-based performance tracking, while ensuring compliance with governance and regulatory standards.

What you should have:

• An undergraduate degree in Information Systems, Business, or a related field (or equivalent practical experience).
• At least 5+ years of experience in business or product analysis within IT projects or product-based environments.
• A proven expertise in requirements management, process modelling, and user acceptance testing (UAT) support.
• Strong knowledge of business analysis methods and tools (e.g. DevOps, user stories).
• Hands-on experience working in Agile, Scrum, including backlog refinement and prioritization.
• A solid understanding of D365 CRM, GSL and ERP.
• Excellent facilitation, communication, and stakeholder management skills, with the ability to translate complex concepts and support decision-making, and a working knowledge of governance standards such as cybersecurity, privacy, accessibility, and records management.
• Bilingual (English and French).

Technologies:

• Business analysis & delivery tools (e.g., JIRA, Azure DevOps, Confluence, Visio/Lucidchart for BPMN/process mapping).
• Agile, testing & governance frameworks.

It would be great if you also had:

• Professional certifications such as CBAP, CCBA, PMI-PBA, or Agile credentials (e.g., PSPO, CSPO, PMI-ACP).
• Familiarity with IT service management frameworks (e.g., ITIL) and Government of Canada standards, including accessibility and security guidelines.

Posting closing date:

Note, the competion will remain active until filled.

This position may be designated for Standby and Call Back duties based on operational needs. Should such duties be assigned, they must be performed in accordance with CMHC policies, including the Standby and Call Back Pay Procedure.