Bilingual Insurance Customer Service Representative

Annabella Bai - Desjardins Insurance Agent; Markham; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Health benefits

Paid vacation

Group bonus opportunities

Life & living benefits up to $200/mo

Job summary

Annabella Bai - Desjardins Insurance Agent in Markham, Ontario is seeking a Bilingual Insurance Customer Service Representative to join our agency. This full-time role focuses on delivering excellent service to clients, handling policy changes, billing inquiries, and claims guidance.

The ideal candidate is fluent in Mandarin, Cantonese, and English, holds an OTL license, and is comfortable using Microsoft Office.

Qualifications

• OTL license required before starting the role.
• Fluency in Mandarin, Cantonese and English is required.
• Positive, compassionate team player with strong communication.

Responsibilities

• Respond to customer inquiries in a timely, professional and friendly manner.
• Support clients with policy changes, coverage questions, billing inquiries, claims guidance and service requests.
• Provide an exceptional customer experience in every interaction.
• Assist with administrative tasks related to insurance policies and client accounts.
• Support the agent with marketing initiatives and team goals.

Skills

Mandarin fluency

Cantonese fluency

English fluency

OTL license

Customer service mindset

Strong communication

Microsoft Office

Tools

OTL license

Job description

BilingualInsuranceCustomer Service Representative
Desjardins Agent Team Member

Location: Markham, Ontario
Type: Full-time

About the Opportunity

We are a growing Desjardins Insurance Agency in Markham looking for motivated, customer-focused individuals to join our team as Customer Service Representatives. This is a great opportunity to build a career in insurance within a supportive and fast-paced environment where you can make a real impact every day.

About Desjardins Insurance

Desjardins Insurance is one of Canada’s leading insurance providers, offering a wide range of products and services for individuals and businesses. Our agency is known for personalized service, competitive solutions, and strong client relationships.

What You Will Do

• Respond to customer inquiries in a timely, professional, and friendly manner
• Support clients with policy changes, coverage questions, billing inquiries, claims guidance, and general service requests
• Provide an exceptional customer experience in every interaction
• Assist with administrative tasks related to insurance policies and client accounts
• Support the agent with marketing initiatives and team goals

What We Are Looking For

• Positive, compassionate, and accountable team player
• Strong communication skills, including written, verbal, and listening abilities
• Comfortable using basic Microsoft Office tools
• OTL license required before starting the role
• Fluency in Mandarin, Cantonese, and English is required
• Strong customer service mindset with a genuine desire to help clients

What We Offer

• Base salary of $50,000
• Group bonus opportunities
• Life and living benefits up to $200 per month after probation
• Health benefits
• Paid vacation
• Supportive team environment with growth opportunities

Important Information:

These positions are with an independent contractor agent that is part of the Desjardins exclusive agent network, not with Desjardins Group or its subsidiaries. These agents' employees are not employees of Desjardins. Independent contractor agents are responsible for and make all employment decisions regarding their employees.

Annabella Bai - Desjardins Insurance Agent