Bilingual Information Specialist

ISB Global Services; Guelph; On-site; CAD 45,000 - 60,000; Full time

Benefits offered by this job

Paid Vacation

Employee Assistance Program

Competitive Pay

Growth Potential

Job summary

ISB Global Services in Guelph, Ontario is seeking a Bilingual Information Specialist to join their Operations team. This role serves as a key contact for clients, providing exceptional service in both English and French. Responsibilities include managing client relationships, processing orders, and ensuring the quality of reports delivered.

The ideal candidate is detail-oriented and organized, thriving in a fast-paced environment. Competitive pay, paid vacation, and opportunities for professional development are offered.

Qualifications

• Fully bilingual in English and French (written and verbal) is required.
• High school diploma or associate’s degree.
• Excellent organizational skills and attention to detail.

Responsibilities

• Process orders of Employment Background Screening products for various clients accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors.

Skills

Bilingual in English and French

Customer service experience

Organizational skills

Proficiency in Microsoft Office Suite

Education

High school diploma or associate’s degree

Job description

Global Services – Defining Tomorrow With Information Today!

At ISB Global Services, we deliver trusted solutions in background screening, driver qualification systems, supply chain security programs, insurance technology, insurance-related documentation, and investigative services for organizations across North America. Our team is committed to providing innovative, accurate, and client-focused solutions that help businesses operate with confidence.

ISB is looking for a Bilingual Information Specialists to join our Team!

We are currently seeking a Bilingual Information Specialist to fill a vacancy in our Operations team.

Schedule: Full time, In-office

Reports To: Director of Operations

Position Summary

The Bilingual Information Specialist serves as a key point of contact for clients, providing exceptional service and support in both English and French. This role is responsible for managing client relationships, coordinating onboarding and training, resolving client inquiries, and supporting account growth initiatives. The ideal candidate is detail-oriented, customer-focused, highly organized, and thrives in a fast-paced environment.

Key Responsibilities

• Process orders of Employment Background Screening products for various clients accurately and efficiently.
• Ensure the precision of reports and results delivered to clients.
• Maintain professionalism in interactions with ISB clients and vendors across North America.

Qualifications & Skills

• Fully bilingual in English and French (written and verbal) is required.
• High school diploma or associate’s degree.
• Previous experience in customer service, account management, client relations, or administrative support preferred.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and comfort learning new systems and technologies.
• Ability to work effectively with minimal supervision.
• Proactive attitude with a willingness to take initiative.
• Problem-solving mindset with strong conflict resolution and customer support abilities.
• Experience in insurance, Insurtech, or professional services environments is considered an asset.

Why Join ISB?

• Opportunity to work with a growing and innovative organization.
• Collaborative and supportive team environment.
• Professional development and training opportunities.
• Meaningful work supporting clients across multiple industries.
• Paid Vacation
• Employee Assistance Program
• Competitive Pay
• Learning and Development Opportunity
• Growth Potential

Job Type:

• Full Time
• Permanent
• Existing Vacancy

Ready to Apply?

At ISB Global Services, we are dedicated to a fair, inclusive, and transparent hiring experience. As an Equal Opportunity and Inclusive Employer, we ensure equitable practices at every stage. To apply please submit your resume to [e-mail] .