Bilingual Implementation Business Analyst

LifeWorks, Inc.; Toronto; Remote; CAD 80,000 - 110,000; Full time

Job summary

A leading health and well-being provider is seeking a bilingual Business Analyst to join their Defined Benefits Implementation Team. The role involves bridging pension administration systems with client needs, analyzing complex processes, and collaborating with stakeholders to implement solutions. This is a fully remote position with occasional travel for essential meetings.

Benefits

100% work from home arrangement

Comprehensive customizable benefits package

Paid vacation days & well-being days

Generous mental health support account

Qualifications

• 5+ years of experience in pension plan management or workflow management system implementation.
• Fluency in both French and English required.
• Proficiency in current computer technologies.

Responsibilities

• Gather and analyze client requirements for implementation.
• Document business and operational needs.
• Collaborate with solution architects and development team.

Skills

Analytical skills

Interpersonal skills

Communication skills

Education

Degree in administration, computer science, actuarial mathematics, business analysis, or related field

Tools

Current computer technologies

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider - encompassing physical, mental and financial health - TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

We're seeking a bilingual (French / English) Business Analyst to join our Defined Benefits Implementation Team at TELUS Health. The ideal candidate will bridge the gap between pension administration systems and client needs, working with a 300-person team that delivers integrated pension solutions for public sector clients. You'll analyze complex pension processes, design workflow automations, and collaborate with multiple stakeholders to implement comprehensive DB pension administration solutions.

By joining the team, you'll play a key role in shaping how large public sector organizations manage their pension plans.

This is a 100% remote position with occasional travel for essential meetings

Responsibilities

• Gather and analyze client requirements for the implementation of our integrated solution.
• Document business and operational needs within the context of implementation and workflow automation.
• Evaluate and map business processes, aligning them with the data used across various pension plan management systems (e.g., payroll system, pension calculations, financial transactions, document management, telephony).
• Collaborate with solution architects, functional leads, and the development team to create and review new solutions.
• Define testing scope and criteria and work closely with the quality assurance team during execution.
• Contribute to the creation or redesign of reports and communications that support processes and procedures.
• Provide ongoing follow-up with stakeholders regarding implemented changes.

Requirements

• A degree in administration, computer science, actuarial mathematics, business analysis, or a related field.
• 5+ years of experience in a relevant area, such as pension plan management, workflow management system implementation, or administrative process automation.
• Fluency in both French and English.
• Strong analytical skills with the ability to synthesize complex information, understand, systematize, and communicate technical concepts clearly.
• Proficiency in current computer technologies.
• Excellent interpersonal and communication skills.
• Available to travel as needed.

What's in it for you

• 100% work from home arrangement with travel requirements for essential meetings.
• Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance).
• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry.
• Comprehensive customizable benefits package to suit your unique needs and lifestyle.
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work / life balance.
• Various investments options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan.
• Generous mental health support account to cover for the cost of therapy / counseling sessions.

A bit about us

We're a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer : In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and / or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19.

Note for Quebec candidates : if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies' Talent Acquisition team(s) and / or any leader(s) who will be part of the selection process.

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