Bilingual Government Services Representative - EN/FR

Jobtailor; Brampton; On-site; CAD 36,000 - 48,000; Full time

Job summary

Jobtailor in Brampton seeks a bilingual Customer Service Representative to provide information on government programs, process applications and payments, and deliver front-line service in partnership with ServiceOntario.

The role requires excellent English and French, 2+ years in office admin and customer service, and proficiency with MS Office, Teams, and service systems; a Criminal Record Check is required.

Qualifications

• Bilingual in English and French mandatory.
• High school diploma or equivalent.
• At least 2 years in office administration and customer service in a fast-paced environment.
• Experience with ServiceOntario, municipal government, or public sector is an asset.
• Proficiency with Microsoft Office Suite, Microsoft Teams, and computerized service systems.
• Criminal Record Check required.
• Ability to interpret policies and apply them during customer interactions.
• Ability to handle cash transactions and process payments.
• Ability to work independently and in a team environment.
• Fast-paced, high-volume in-person service experience preferred.
• Commitment to diversity and inclusion.

Responsibilities

• Provide timely and accurate information about government programs, products, and services
• Clearly communicate service details, fees, and eligibility requirements
• Address customer concerns with tact and empathy
• Process applications, registrations, and renewals according to established policies and procedures
• Receive, process, and reconcile payments accurately and accountably
• Maintain current knowledge of applicable policies, procedures, legislation, and service delivery requirements
• Deliver front-line customer service through Peel Region's partnership with ServiceOntario

Skills

Bilingual English/French

Customer Service

Office Administration

Cash Handling

Payment Processing

Policy Interpretation

Independent Work

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Microsoft Teams

Computerized Service Systems

Job description

Jobtailor in Brampton seeks a bilingual Customer Service Representative to provide information on government programs, process applications and payments, and deliver front-line service in partnership with ServiceOntario.

The role requires excellent English and French, 2+ years in office admin and customer service, and proficiency with MS Office, Teams, and service systems; a Criminal Record Check is required.