Bilingual Global Service Desk Analyst (French–English)

Long View Systems; Canada; Remote; CAD 40,000 - 52,000; Full time

Benefits offered by this job

Great people and culture

Recognition programs

RSP Plan

Comprehensive benefits from day one

Job summary

Long View Systems is seeking a French bilingual Global Service Desk Analyst to support our Integrated Global Services team across Canada. You will provide Tier I IT and communications support, document issues, and work with a diverse global client base to ensure service excellence.

You will analyze symptoms, prioritize incidents, and coordinate with Tier II when needed, while contributing to ongoing process improvements in a dynamic, collaborative environment.

Qualifications

• 2+ years experience in technical support tier I
• Bilingual French and English fluent
• Strong troubleshooting and communication skills
• Willingness to work evenings and weekends
• ITIL Incident Management understanding
• A+ Certification
• Ability to adapt to high-stress situations

Responsibilities

• Submit fully documented customer issues into a ticketing system
• Analyze symptoms, determine urgency and provide resolution when possible
• Dispatch incidents to Tier II support and manage lifecycle
• Understand and assist with escalations
• Identify process improvements and collaborate with peers/leads to improve service delivery

Skills

French-English bilingual

Customer service

Technical support

ITIL knowledge

Education

A+ Certification

Job description

Long View Systems is seeking a French bilingual Global Service Desk Analyst to support our Integrated Global Services team across Canada. You will provide Tier I IT and communications support, document issues, and work with a diverse global client base to ensure service excellence.

You will analyze symptoms, prioritize incidents, and coordinate with Tier II when needed, while contributing to ongoing process improvements in a dynamic, collaborative environment.