Bilingual French POS & E‑Commerce Support Specialist

JPMorganChase; Toronto; On-site; CAD 42,000 - 54,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto, Canada, is seeking a customer-focused POS support specialist to handle hardware and software inquiries from merchants and internal partners. You will respond to calls and emails, assist with terminal launches, and manage technical escalations.

Fluency in French is required, along with at least three years of POS experience and a high school diploma. This role offers an opportunity to work in a dynamic financial services environment with cross-functional teams and

Qualifications

• Minimum 3 years of Point Of Sale experience.
• Bilingual French is required.
• High School diploma/GED required.
• Minimum of two years of customer interaction or customer support experience.
• Proficiency with basic computer functions in a Windows environment.

Responsibilities

• Answer external merchant calls and internal inquiries about e-commerce.
• Respond to emails from internal and external partners.
• Assist with terminal hardware and software launches as part of special projects.
• Manage and complete technical escalations.

Skills

POS experience

French bilingual

Customer service

Education

High School diploma

Tools

Windows OS

Email / Internet

Job description

JPMorgan Chase & Co. in Toronto, Canada, is seeking a customer-focused POS support specialist to handle hardware and software inquiries from merchants and internal partners. You will respond to calls and emails, assist with terminal launches, and manage technical escalations.

Fluency in French is required, along with at least three years of POS experience and a high school diploma. This role offers an opportunity to work in a dynamic financial services environment with cross-functional teams and