French Bilingual Client Service Specialist IV

Testing Site - JPMC; Toronto; On-site; CAD 52,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in Toronto is seeking a French bilingual Client Service Supervisor within the Customer Support Team. You will provide phone support to US and Canadian merchants, resolving payment processing issues and troubleshooting with empathy and professionalism.

This role requires working in the office five days a week with shifts including evenings or weekends; a shift premium applies. You will collaborate with Chase partners to ensure excellent service.

Qualifications

• Bilingual in French and English.
• At least 1 year of customer interaction experience.
• Willing to work in a 100% phone-based environment.
• Proficient with basic computer functions in Windows.
• High School Diploma or equivalent.
• Flexible to work weekends and late shifts with shift premium.
• Role requires in-office work five days a week.

Responsibilities

• Responding to Chat Support in a timely manner.
• Running team huddles.
• Reviewing and investigating customer escalations, and handling feedback surveys.
• Approach problems logically to ensure first call resolution.
• Navigate multiple applications while engaging with customers.
• Demonstrate punctuality, integrity, and accountability.
• Show adaptability in a fast-paced environment.
• Follow all regulatory and department practices.
• Work independently and in a team environment.

Skills

French bilingual

Customer support experience

Strong computer skills

Windows proficiency

Flexible hours

In-office five days a week

Education

High School Diploma

Job description

Join a global leader in investment banking and financial services at JPMorgan Chase & Co., where we provide strategic advice, raise capital, and manage risk for clients in over 100 countries. Our operations teams leverage cutting-edge technology to deliver secure, innovative solutions that enhance client experiences and promote growth. With a rich history spanning over 200 years, we are committed to diversity and inclusion, valuing the unique talents of our global workforce.

As a French Bilingual Client Service Supervisor within the Customer Support Team, you will be an advocate for our merchants and internal Chase partners, offering resolutions to payment processing, technical troubleshooting, and addressing general inquiries. You will provide phone support to our US and Canadian merchants, ensuring first call resolution with empathy and respect

Job Responsibilities:

• Responding to Chat Support in a timely manner
• Running team huddles
• Reviewing and investigating customer escalations, work on customer feedback surveys
• Approach problems logically and with good judgment to ensure first call resolution for each customer.
• Navigate multiple applications while staying engaged with our customers.
• Demonstrate personal excellence including punctuality, integrity, and accountability.
• Demonstrate extreme adaptability in a fast-paced environment.
• Abide by all applicable regulatory and department practices and procedures.
• Work independently and in a team environment.

Required Qualifications, Capabilities, and Skills

• French Bilingual
• Minimum of one year of customer interaction or customer support experience is required, either by phone or face to face.
• Must be willing to work in an environment that requires 100% phone-based customer interaction.
• Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, chat and email, and maneuvering in a Windows-based environment.
• High School Diploma or equivalent required.
• Bilingual proficiency in French and English is required.
• Ability to work flexible hours, including weekends and late shifts. This position offers a shift premium for those scheduled between 5:00 PM and 6:00 AM.
• This role requires working in the office five days a week.
• Shifts can be anywhere from 7am-12am