Bilingual French Customer Service Representative

ThreePDS Inc.; Quebec; On-site; CAD 40,000 - 60,000; Full time

Job summary

ThreePDS Inc. is seeking a Customer Service Representative in Quebec to provide essential support to clients. The role involves responding to customer inquiries, resolving issues, and maintaining databases while ensuring a high standard of service. Bilingual proficiency in English and French is a must, along with a solid track record in customer service. Candidates should be detail-oriented and capable of multitasking in a dynamic environment.

Qualifications

• 3+ years of customer service experience, preferably call center.
• Strong customer focus and ability to maintain professionalism.
• Active listening and effective communication skills.

Responsibilities

• Answer customer inquiries via telephone or electronically.
• Document case information and resolve customer issues.
• Provide support on administrative tasks.

Skills

Customer service principles

Communication skills

Problem-solving skills

Bilingualism (English and French)

Tools

Microsoft Office (Excel, Outlook)

Job description

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from ThreePDS Inc.

Job Description: This position is for an established and productive support staff in Customer Service, who works on routine tasks under moderate supervision. He or she provides basic support to clients by responding to customer inquiries and answering, documenting, and monitoring call center interactions. Insurance or Finance Industry Experience Preferred

Bilingual French a MUST

Job Responsibilites:

• Answer inquiries either by telephone or electronically in a timely manner
• Locate member record in the system and create service ticket to document case information in detail
• Obtain and evaluate all relevant data to handle inquiries or complaints
• Resolve problems and fulfill requests by researching and exploring answers or alternative solutions
• Escalate unresolved problems to appropriate contact for resolution
• Make outbound and follow-up calls where necessary
• Maintain databases and close service ticket upon completion
• Report system malfunctions, process deficiencies, and customer feedback in order to improve the overall customer experience
• Provide support on plan administrative tasks and business initiatives as required

Requirement:

• At least 3 years of customer service experience (within a call centre environment is preferred)
• Bilingualism (English and French) is a must
• Knowledge of customer service principles and practices, including how to deal with sensitive confidential information
• Ability to demonstrate a strong customer focus, build and maintain productive relationships, and maintain a professional attitude at all times
• Active listening and effective communication skills, both verbal and written
• Critical reasoning and creative problem-solving skills
• Ability to work well both independently and in a team environment
• Ability to learn quickly and continuously strive to acquire and develop relevant knowledge
• Ability to multitask and work on multiple projects simultaneously
• Proficiency with Microsoft Office (specifically Excel and Outlook) and digital fluency
• Flexibility in working hours, workloads, and types of projects
• General knowledge within the areas of registered pension plans, benefits, employee records, and other HR specialities is an asset
• Punctuality and reliability

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Insurance and Employee Benefit Funds

Referrals increase your chances of interviewing at ThreePDS Inc. by 2x

Get notified about new Customer Service Representative jobs in Quebec, Canada.

Appeals and Escalations Associate - 1 (contract)

Relocation Experience Coordinator (Customer Success / Claims / Sales background – Bilingual)

Dollard-des-Ormeaux, Quebec, Canada 2 weeks ago

Senior Bilingual Customer Service Representative – French-English – Work from home - Canada

SERVICE À LA CLIENTÈLE / ASSISTANT(E) VIRTUEL(LE)

Sr. Manager, Digital Account-Based Marketing

Drummondville, Quebec, Canada 22 hours ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.