Bilingual Customer Service Representative (Remote)

Boardwalk; Calgary; Remote; CAD 40,000 - 74,000; Full time

Job summary

A leading company is looking for a Bilingual Remote Contact Centre Representative to support their Operations team by effectively solving customer inquiries. This contract position facilitates valuable interactions with residents and fosters customer satisfaction, requiring bilingual proficiency and strong communication skills. Ideal candidates will demonstrate adaptability while upholding a professional demeanor in various communication channels.

Benefits

Up to $100 reimbursement for internet expenses

Qualifications

• Strong written, phone, and verbal communication skills in English and French.
• Experience in customer support/service roles is preferred.
• Familiar with CRM systems and communication technologies.

Responsibilities

• Manage inbound calls, emails, and chats in a timely manner.
• Identify residents' needs and provide solutions.
• Follow up on outstanding resident-related issues.

Skills

Communication

Customer centric mindset

Analytical skills

Time management

Ability to multi-task

Job description

3 days ago Be among the first 25 applicants

Job Description

Posted Friday, June 6, 2025 at 6:00 a.m.

Job Description

Posted Friday, June 6, 2025 at 6:00 a.m.

Boardwalk provides Canadians with a quality, comfortable, home living experience. We offer rental apartments and townhouses that come in a wide breadth of shapes, sizes and sets of amenities. We operate over 34,000 units across Alberta, British Columbia, Ontario, Saskatchewan, and Quebec.

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Schedule: 4:00PM ET to 12:30AM ET

1 weekend off, 1 weekend on

Bilingual required. This is a 15-month contract for maternity leave coverage.

As a Bilingual Remote Contact Centre Representative, you will be a vital support to our Operations team and our current, previous, and future Resident Members. The successful candidate will be able to accept ownership for effectively solving customer concerns, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior while maintaining a professionally friendly demeanor.

Responsibilities

• Manage varying amounts of inbound calls, emails, and chats in a timely manner
• Identify Residents’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell our locations when they arise
• Diligently follow up on outstanding Resident related issues
• Respond to social media private messages and replies
• Keep records of all conversations in our Customer Relationship Management software
• Build sustainable relationships and engage Residents by going the extra mile
• Build strong, effective, and Resident centric relationships with our fellow site-based Associates
• Positively contribute to and drive Boardwalk’s public reputation by your interactions
• As a remote Associate, ensure your working hours are dedicated to your role and responsibilities by ensuring a quiet space free from interruption during your working hours
• Ensure your equipment is always operational and seek support when it is not working properly
  
  

Experience & Technical Requirements

• Experience in a customer support/service role preferred
• Familiarity with computers and telephone, email, chat etiquette
• Familiarity with CRM systems and practice
• A strong and reliable internet connection is required (to be determined upon hiring) - no public internet connections. Up to $100 monthly reimbursement for internet expenses will be provided.
  
  

Skills Required

• Strong written, phone and verbal communication skills along with active listening skills in English and French
• Customer centric mindset and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Drive and determination to maintain and achieve monthly KPIs (Key Performance Indicators) as set by your team Leaders.
• Must be analytical - able to analyze various options and take appropriate action
• Capacity to manage upset, challenging, or confrontational Residents in a calm, clear, thoughtful, and respectful manner
• Must be able to work well within a team virtual environment as well as independently
• Possess a quiet, uninterrupted workspace free from background noises and distractions
  
  

Posting for bwalk.com

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Interested applicants are invited to submit a cover letter and resume.

We would like to thank you in advance for your application, however, only those candidates who are being considered will be contacted.

Offers of employment will be contingent on satisfactory Security Background Checks, Reference Checks, and Pre-employment Physical Testing where applicable.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Contract

Job function

• Job function

  Other

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