Bilingual French CSR — Customer Care Specialist

S&S Activewear; Toronto; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Team culture

Professional growth

Apparel discounts

Benefits package

Employee appreciation events

Modern equipment

Job summary

S&S Activewear in Toronto, Ontario is seeking energetic and reliable CSR/Customer Service Representatives. You’ll handle customer calls, resolve issues, and help customers place orders while using Microsoft Office and product knowledge. Training will be provided to support growth and compensation progression in a collaborative team.

The role offers a Monday–Friday schedule (10:00 am–7:30 pm), full-time status, and opportunities for advancement within a supportive, inclusive workplace.

Qualifications

• Strong verbal and written communication in a customer service role.
• Proficient or above in Microsoft Office.
• Must have basic math skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• English reading and speaking required.
• Bi-lingual in French preferred.

Responsibilities

• Accurately process transactions and educate customers on products and services via telephone.
• Maintain a high level of professionalism and build positive rapport with customers.
• Provide basic troubleshooting for customers including product knowledge and website navigation.
• Consistently meet department KPIs, deadlines and goals.
• Adhere to schedule based on forecasted phone volumes.
• Perform any additional duties assigned by management.

Skills

Verbal communication

Written communication

Microsoft Office

Attention to detail

Bi-lingual French

Tools

Microsoft Office

Job description

S&S Activewear in Toronto, Ontario is seeking energetic and reliable CSR/Customer Service Representatives. You’ll handle customer calls, resolve issues, and help customers place orders while using Microsoft Office and product knowledge. Training will be provided to support growth and compensation progression in a collaborative team.

The role offers a Monday–Friday schedule (10:00 am–7:30 pm), full-time status, and opportunities for advancement within a supportive, inclusive workplace.