Customer Service Representative (Remote) Bilingual French

SNS Activewear Canada Inc.; Toronto; Remote; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Team spirit

Professional growth

Apparel discounts

Employee benefits

Appreciation events

State-of-the-art equipment

Job summary

SNS Activewear Canada Inc. is seeking energetic, reliable, and friendly CSR/Customer Service Representatives to join our team in Toronto.

You will handle customer calls, answer questions, and assist with placing orders, working in a collaborative environment that values accuracy and customer satisfaction. Proficiency in Microsoft Office, strong communication skills, and the ability to multi-task are essential.

Qualifications

• Strong verbal and written communication skills within a customer service role.
• Proficient or above in Microsoft Office.
• Must have basic math skills.
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Commitment to learning and individual development.
• Ability to read and speak English.
• Bi-lingual in French

Responsibilities

• Accurately process transactions and educate customers on products and services via telephone.
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.
• Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.
• Consistently meet department KPIs, deadlines and goals.
• Adhere to provided schedule based on forecasted phone volumes.
• Any additional duties assigned by management.

Skills

Communication skills

Microsoft Office

Basic math

Multitasking

English proficiency

French bilingual

Job description

WHY JOIN?

Be part of something special - a place where work feels like a community, not just a job. We're a vibrant and innovative crew united by a shared passion for creativity, growth, and collaboration. S&S is expanding, and we want to connect with dedicated individuals to join our team and create a best place to work. Our team is driven by innovation and partnership, where your ideas are heard and celebrated. We're building an inclusive environment that values every voice and fosters a culture of mutual support and respect. If you're ready to dive into a dynamic work environment where every day brings new personal and professional growth opportunities, we'd love to hear from you if you're enthusiastic about being part of a company that values its employees and rewards hard work. Take the next step in your career with us, where you're not just an employee but an essential part of our journey toward success.

WE OFFER

• Incredible team spirit - At the heart of our success is a culture that cherishes teamwork. We thrive on collaboration and value feedback and innovative thinking.
• Opportunities for professional growth - Your contributions are integral to our growth. As we expand, so do your career opportunities to develop and advance.
• Exclusive apparel discounts - Ready to upgrade your wardrobe?! As part of S&S, you'll enjoy special discounts on our trendy, high-quality apparel. Stay stylish and save big!
• Top-notch employee benefits - We prioritize the health and well-being of our team members with an extensive benefits package, including health, dental, and vision coverage, along with retirement planning options.
• Fun employee appreciation events - We love celebrating you! Regular events are our way of saying 'thank you' for your hard work and dedication. Prepare for some memorable moments of appreciation and fun.
• State-of-the-art equipment - Experience the best in technology and equipment. We provide cutting-edge resources to make your work life safe and efficient!

ABOUT the Role

We are seeking energetic, reliable, and fun professionals to join our team as a CSR/ Customer Service Representatives. The successful CSR is responsible for providing excellent customer service by answering customer calls and problem solving to help customers meet their needs. CSRs should come to the table proficient or above in all Microsoft office products and have previous customer service experience. Representatives will attend in-depth training to assist customers in placing orders, addressing issues with existing orders and fluent conversations regarding company products and programs. CSRs will work in a team environment and have the opportunity for individual progression in both skillset and compensation.

COMPENSATION & SCHEDULE

(based on experience) Monday - Friday (10am - 7:30pm) Full-Time, Exempt

WHAT YOU WILL DO

• Accurately process transactions and educate customers on products and services via telephone.
• Responsible for maintaining a high level of professionalism and working to establish a positive rapport with internal and external customers.
• Offer basic troubleshooting for customers including product knowledge, recommendations, and website navigation.
• Consistently meet department KPIs, deadlines and goals.
• Adhere to provided schedule based on forecasted phone volumes.
• Any additional duties assigned by management.

WHAT WE'RE LOOKING

• Strong verbal and written communication skills within a customer service role
• Must be proficient or above in Microsoft Office
• Must have basic math skills
• Ability to multi-task and be detail oriented.
• Excellent attitude and attendance/punctuality.
• Data driven and comfortable in environment with heavy emphasis on customer service and satisfaction metrics.
• Results orientated with a strong sense of accountability and urgency.
• Commitment to learning and individual development.
• Ability to read and speak English.
• Bi-lingual in French

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

WORKING ENVIRONMENT

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear welcomes people of all backgrounds and experiences and are committed to creating a diverse culture and supporting human growth. We are proud to be an equal opportunity employer and is committed to providing equal opportunity for all employees and applicants. We conduct business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. Our policy is to recruit, hire, train, promote, assign, transfer, and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. S&S participates in E-Verify and will provide the federal government with your Form I-9 information to confirm you are authorized to work in the U.S. This job offer is contingent upon the completion of a satisfactory background check.

S&S is more than a source for apparel and accessories. We're a supply chain built for blazing speed. A technology platform built for your workflow. A sales organization structured around your market. And a partner invested in your growth. To create the future of branded merchandise, empowering our customers and partners to make their vision a reality. Our Values capture the beliefs and behaviors that underpin how we work and how we interact with each other, our customers, our suppliers, and our communities. Staying true to our values defines us and our culture just as much as the products we sell and the service we provide.