Bilingual Fraud Response Analyst (EN/FR)

Scotiabank; City of Moncton; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Online courses access

Pension and benefits program

Workspace flexibility

Brand affiliation with Bank of the TOR

Job summary

Tangerine, Canada's leading digital bank, is seeking a Bilingual Inbound Fraud Analyst in Moncton, NB. You will help protect clients by responding to inbound fraud inquiries and reviewing unusual activity on accounts and cards.

You will authenticate clients, document potential fraud, authorize transactions when appropriate, and support card replacements while ensuring accuracy across systems. The role requires English and French fluency and a high school diploma, with on-site training and

Qualifications

• Bilingual in English and French required.
• Experience in customer service within financial services, retail banking or a contact centre environment.
• Strong verbal and written communication and interpersonal skills.
• Excellent attention to detail to recognize potential risk or suspicious activity.
• Strong critical thinking, judgment and problem-solving skills in a fast-paced setting.
• Ability to navigate multiple applications and systems; familiarity with card systems and fraud tools is an asset.

Responsibilities

• Respond to inbound fraud inquiries and review activity on accounts and cards.
• Authenticate clients and document potential fraud.
• Authorize legitimate transactions or decline highly suspicious ones based on fraud procedures.
• Complete online fraud reports and document fraudulent or disputed transactions.
• Assist with card replacements and keep accounts updated across systems.
• Navigate multiple systems while maintaining accurate documentation and meeting quality and productivity targets.
• Follow policies and controls to minimize fraud risk.

Skills

Bilingual English/French

Customer service

Communication

Attention to detail

Critical thinking

Problem solving

System navigation

Education

High school diploma or equivalent

Post-secondary education in business or related discipline

Tools

Fraud monitoring tools

Debit/Credit card systems

Job description

Tangerine, Canada's leading digital bank, is seeking a Bilingual Inbound Fraud Analyst in Moncton, NB. You will help protect clients by responding to inbound fraud inquiries and reviewing unusual activity on accounts and cards.

You will authenticate clients, document potential fraud, authorize transactions when appropriate, and support card replacements while ensuring accuracy across systems. The role requires English and French fluency and a high school diploma, with on-site training and