Client Experience Advisor — Moncton (English)

Tangerine; City of Moncton; On-site; CAD 45,000 - 55,000; Full time

Benefits offered by this job

Courses & development

Benefits program

Pension plan

Job summary

Tangerine invites you to join its team in Moncton, NB as a Unilingual Client Experience Advisor. You will be the brand ambassador delivering award-winning service, helping Canadians with daily banking needs and guiding them to self-serve options.

Flexibility in shift-based work, training in person for 11 weeks, and opportunities for growth through extensive courses and benefit programs are part of the role.

Qualifications

• Strong oral and written communication skills in English.
• High curiosity to help meet clients’ needs and build solutions.
• Passion for providing an exceptional client experience.
• Strong problem solving and conflict resolution capabilities.
• Ability to learn and adapt quickly to contact centre technology.
• Strong time management and organizational skills.
• Experience in retail, sales or other customer service environment is an asset.

Responsibilities

• Deliver friendly and professional service to clients through inbound, outbound and eService channels in a fast-paced environment.
• Engage with clients by providing best-in-class support on their daily banking needs, and proactively recommend products that meet their financial needs.
• Educate Clients on a wide range of financial products and self-service channels to enable Clients to serve themselves online.
• Drive first contact resolution while identifying barriers to excellent service and work towards eliminating them.

Skills

English communication

Curiosity

Client experience

Problem solving

Adaptability

Time management

Retail/customer service experience

Job description

Tangerine invites you to join its team in Moncton, NB as a Unilingual Client Experience Advisor. You will be the brand ambassador delivering award-winning service, helping Canadians with daily banking needs and guiding them to self-serve options.

Flexibility in shift-based work, training in person for 11 weeks, and opportunities for growth through extensive courses and benefit programs are part of the role.