Bilingual Field Service Technician - Packaging Equipment

MULTIVAC Canada; Quebec; On-site; CAD 55,000 - 75,000; Full time

Job summary

MULTIVAC Canada is looking for a field service technician based in Quebec to troubleshoot, install, train, and service MULTIVAC machines and related equipment. You will work with the sales team and other departments to ensure customer satisfaction and timely project completion.

The role requires training customers on operation and safety, and you may travel up to 75% to customer sites. A bilingual capability is essential to support both French and English-speaking customers in Quebec.

Qualifications

• Two to four year college degree or higher, or a high school diploma with 2+ years related experience.
• Experience in field service within manufacturing preferred.
• Must be bilingual in French and English to support Quebec customers.

Responsibilities

• Call scheduler for messages and assignments daily.
• Install and commission MULTIVAC machines on site.
• Train customers on operation, maintenance, and safety procedures.
• Troubleshoot and repair machines on site or remotely to meet timelines.
• Complete service reports, expense reports, and timesheets by deadlines.
• Proactively engage known customers with follow-ups when not on-site.

Skills

Troubleshooting

Installation

Repair

Customer training

Project management

Scheduling

Communication

Education

College degree or equivalent

Tools

CRM software

ERP systems

MS Word

MS Excel

Job description

MULTIVAC Canada is looking for a field service technician based in Quebec to troubleshoot, install, train, and service MULTIVAC machines and related equipment. You will work with the sales team and other departments to ensure customer satisfaction and timely project completion.

The role requires training customers on operation and safety, and you may travel up to 75% to customer sites. A bilingual capability is essential to support both French and English-speaking customers in Quebec.