Bilingual Field Service Implementation Lead – Québec

F. Hoffmann-La Roche AG; Montreal (administrative region); Hybrid; CAD 79,000 - 104,000; Full time

Job summary

Roche is seeking a Field Service Implementation Representative based in Quebec to install and configure laboratory instruments and software for clinical chemistry, immunoassay, molecular, and pathology solutions. The role emphasizes customer-centric service, advanced IT knowledge, and collaboration with cross-functional teams across Canada.

The candidate should be bilingual (English/French), possess a DEC in electronic technology or equivalent, have 5+ years of field service experience, and be

Qualifications

• Diploma required in electronic technology or equivalent.
• 5+ years of field service experience.
• English/French bilingual required.
• Willingness to travel up to 95% and reside within 100 km of Montreal area.

Responsibilities

• Install and configure instrument hardware and software.
• Troubleshoot and resolve installation issues and perform upgrades as needed.
• Document all service activities and manage administrative tasks.
• Travel across Canada (~95%) for installation, maintenance, and support.
• Provide maintenance and repair support as required.

Skills

Field service experience

Bilingual English/French

IT systems & network infrastructure

Customer communication

Education

DEC in electronic technology

Equivalent education

Job description

Roche is seeking a Field Service Implementation Representative based in Quebec to install and configure laboratory instruments and software for clinical chemistry, immunoassay, molecular, and pathology solutions. The role emphasizes customer-centric service, advanced IT knowledge, and collaboration with cross-functional teams across Canada.

The candidate should be bilingual (English/French), possess a DEC in electronic technology or equivalent, have 5+ years of field service experience, and be