Bilingual (English / French) Customer Service & Support Specialist I

CooperVision Limited; Richmond Hill; On-site; CAD 42,000 - 55,000; Full time

Job summary

CooperVision Limited in Richmond Hill is seeking a customer-facing professional to deliver exceptional support across phone, email, chat, and fax channels. You will handle orders, pricing questions, account updates, and product information while aligning with our service goals.

Key requirements include being fully bilingual in English and French and living within commuting distance (up to 50 km) of our Richmond Hill office.

Qualifications

• Must be within commuting distance to Richmond Hill office (up to 50 km).
• Fully bilingual English/French.

Responsibilities

• Provide optimal customer experience across phone, fax, chat and email channels.
• Handle inquiries, place orders, share product information and promotions, and provide order status updates.
• Support sales team objectives and follow up to exceed customer needs.

Skills

Customer service

Communication skills

Bilingual EN/FR

Job description

At CooperVision, a business unit of CooperCompanies (Nasdaq: COO), we're driven by a unified purpose of helping people experience life"s beautiful moments. We are connected through our shared values - dedicated, innovative, friendly, partners, and do the right thing. As a leading global manufacturer of contact lenses, we are committed to helping improve the way people see each day. Through our diverse lens portfolio, we tackle the toughest vision challenges - including astigmatism, presbyopia, and childhood myopia. We offer the most complete collection of spherical, toric, and multifocal products available, enabling us to fit 99% of all contact wearers. Learn more at www.coopervision.com

Job Summary

Responsible for providing optimal customer experience for all communication channels (phone, fax, chat and correspondence) from internal and external customers; including but not limited to; customer and Sales Representative inquiries, placing orders, updates on latest product offerings or promotions, pending order status, pricing questions, updating account information, and follow-up to exceed customer needs and expectations. Supports team concepts, the goals and objectives of the department.

• The candidate must be within commuting distance to our Richmond Hill office (up to 50 km from the office).
• The candidate must be Fully bilingual (English / French)