Service Delivery Manager

Tata Consultancy Services; Toronto; On-site; CAD 90,000 - 105,000; Full time

Job summary

An established industry player seeks a dedicated HR Talent Acquisition Specialist to manage client relationships and oversee service delivery. This role emphasizes strong leadership and communication skills, requiring the ability to coordinate teams and monitor service performance. The ideal candidate will thrive in a dynamic environment, ensuring compliance with service level agreements while continuously improving processes. Join a forward-thinking organization that values diversity and inclusion, offering a collaborative workplace where your contributions will make a significant impact.

Qualifications

• Strong leadership and communication skills are essential for this role.
• Experience in managing client relationships and service delivery is crucial.

Responsibilities

• Oversee service delivery and maintain client relationships effectively.
• Monitor service performance and ensure compliance with agreements.
• Continuously improve processes for efficient service delivery.

Skills

Client Relationship Management

Service Delivery Coordination

Performance Monitoring

Budget Management

Leadership Skills

Communication Skills

Problem-Solving Skills

Education

MBA in Finance and Operations

Job description

Direct message the job poster from Tata Consultancy Services

HR Talent Acquisition Specialist | MBA in Finance and operations

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS:

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Skills and Responsibilities:

•Managing client relationships: Service Delivery Managers are responsible for maintaining positive relationships with clients and ensuring their needs are met.

•They provide regular updates on service delivery and respond to client inquiries and concerns.

•Coordinating service delivery: Service Delivery Managers oversee the delivery of services to clients and coordinate the efforts of different teams to ensure that services are delivered in a timely and efficient manner.

•Monitoring service performance: Service Delivery Managers track and monitor the performance of services, identify areas for improvement, and implement changes as needed.

•Ensuring compliance with service level agreements: Service Delivery Managers are responsible for ensuring that service level agreements are met, and that the services provided meet the required quality standards.

•Managing budgets: Service Delivery Managers are responsible for managing budgets for service delivery, ensuring that resources are allocated effectively, and that costs are kept within budget.

•Building and maintaining teams: Service Delivery Managers are responsible for building and maintaining high-performing teams, and for fostering a positive working environment.

•Continuously improving processes: Service Delivery Managers continuously evaluate and improve processes to ensure that services are delivered efficiently and effectively.

•In conclusion, a Service Delivery Manager plays a critical role in ensuring that services are delivered to clients in a high-quality, timely, and cost-effective manner.

•They are responsible for maintaining client relationships, coordinating service delivery, monitoring performance, and continuously improving processes.

•This role requires strong leadership, communication, and problem-solving skills, as well as the ability to work well under pressure.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodations during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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