Bilingual (EN/FR) Customer Service Representative

goeasy Ltd.; Pickering; On-site; CAD 28,000 - 33,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

Employee discounts

24/7 healthcare with Virtual Doctor Ap

Customizable benefits package

Birthday off PAID

Paid vacation and personal days

Job summary

goeasy is seeking a fully bilingual Customer Service Representative in Pickering, Ontario. The role handles customer inquiries via phone and email, processes payments and account adjustments, and collaborates with other departments to improve processes.

You must be bilingual (English/French), have 1–2 years in customer service, strong communication, MS Office skills, and the ability to work Saturdays. Compensation ranges CAD 20.00–24.00 per hour, with monthly bonuses and a broad benefits package.

Qualifications

• Bilingual English/French required.
• 1–2 years of customer service or call center experience.
• Excellent verbal and written communication skills.
• Strong multitasking abilities in a fast-paced environment.
• Proficient in MS Office; able to learn new software.
• Available to work Saturdays.
• Able to pass background checks and be legally eligible to work in Canada.

Responsibilities

• Respond to customer inquiries and resolve issues via phone or email.
• Process payments, credits, and other account requests.
• Collaborate with other departments to improve sales and processes.
• Review account information and document communications per procedures.
• Develop product knowledge to recommend suitable products or services.

Skills

Bilingual English-French

Verbal and written communication

Multi-tasking

MS Office (Word, Excel)

Saturdays availability

Background checks clearance

Canadian work eligibility

Tools

MS Office (Word, Excel)

Job description

Join LendCare — one of Canada’s fastest-growing point-of-sale financing providers and a proud part of the goeasy family. At goeasy, our people and culture are the heartbeat of everything we do, and we’re proud to be recognized for it. We’ve earned prestigious accolades including being named one of Canada’s Top Growing Companies, certified as a Great Place to Work®, and recognized among the Best Workplaces for Women and for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These achievements speak to our commitment to building an inclusive, high-performance culture where people thrive and innovation drives us forward.

At LendCare, we do more than provide financing — we help Canadians access life’s essential moments. Whether it’s healthcare, home improvement, powersports or retail purchases, we deliver fast, flexible financing solutions that make it easier for people to move forward with confidence. Backed by cutting-edge technology and a customer-first mindset, we’re redefining how Canadians pay for what matters. If you’re driven to create real impact, join us and help empower people to live life on their terms — one approval at a time.

A day in the life of a Bilingual Customer Service Representative:

• Efficiently respond to and resolve customer inquiries and complaints received via inbound phone calls or emails, ensuring prompt and effective solutions.
• Perform account modifications and handle requests related to payments, credits, and other account inquiries.
• Collaborate with other departments by providing insightful feedback to enhance sales, marketing, and business processes.
• Reviewing account information, documenting communications, following established procedures, and making well-informed business decisions.
• Develop a thorough knowledge of all products to effectively handle customer inquiries and provide recommendations for suitable products or services.

What We Are Looking For

• Fully Bilingual in English and French
• Minimum 1-2 years of experience in customer service or call center/contact center role.
• Excellent verbal and written communication skills.
• Proven ability to multi-task, adapting to changes in a fast-paced environment.
• Competency in MS Office (Word, Excel); ability to learn new software applications.
• Ability to work Saturdays
• Able to pass background checks (criminal, employment, and credit).
• Must be legally eligible to work in Canada on a full-time basis at the time of application; we are not able to provide sponsorship.

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with paid vacation and personal days.
• For complete picture of total rewards, please click here.

We are offering $20.00 - $24.00/hour CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.