Bilingual (EN/FR) Customer Service Representative

goeasy Ltd.; Mississauga; On-site; CAD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

RRSP match

Employee Share Purchase Plan

State-of-the-art office

Gym on site

Employee discounts

Job summary

goeasy Ltd. is seeking a Customer Service Representative in Mississauga to join our fast-growing contact center supporting the easyfinancial and easyhome brands across Canada.

You will respond to inquiries in French and English, listen actively, and build positive experiences for customers while collaborating with multiple departments. You'll handle inbound calls and multi-channel inquiries, enter data accurately, and strive to meet service metrics in a fast-paced, empathetic environment.

Qualifications

• Fully bilingual in French and English.
• Experience in a customer-facing measured work/call center environment desired.
• Excellent written and oral communication skills.
• Detail-oriented with a positive attitude and attention to detail.
• Ability to quickly solve problems and identify customer needs.
• Empathetic, compassionate and operate with integrity.
• Proficient with Microsoft Office (Excel, Word, Outlook).
• Multitask and adapt in a fast-paced environment, work independently.

Responsibilities

• Create positive customer experiences by responding, listening, engaging and understanding the needs of customers in French and English.
• Work with multiple departments to provide solutions that fit customers’ needs.
• Take inbound calls to resolve inquiries with empathy and care.
• Enter data accurately, follow scripts, maintain records and handle high volumes of calls.
• Support customers across phone, chat, email and social channels.
• Aim to meet or exceed call center metrics while delivering excellent service.
• Adhere to all company policies and procedures.

Skills

Bilingual French & English

Customer service experience

Excellent communication

Microsoft Office proficiency

Multi-channel support

Problem solving

Empathy

Self-motivated

Job description

Our state-of-the-art contact center is the heartbeat of goeasy — proudly supporting our easyfinancial and easyhome brands across Canada. Join one of the country’s fastest-growing companies and be part of something extraordinary. Welcome to goeasy!

At goeasy, our people and culture are at the heart of everything we do — and we’re proud to be recognized for it. We’ve been named one of Canada’s Top Growing Companies, Greater Toronto Top Employers, and we’re honored to have received Canada’s Most Admired Corporate Cultures award. We’re also certified as a Great Place to Work®, recognized among the Best Workplaces for Women, and celebrated for having one of the Most Trusted Executive Teams, and included on TIME Magazine’s 2025 list of Canada’s Best Companies. These accolades reflect our ongoing commitment to creating an inclusive, high-performance culture where people thrive and innovation leads the way.

Our contact center plays a vital role in supporting over 400 retail locations across the country, helping Canadians reach their personal and financial goals. Through specialized, high-impact teams, we deliver the expert service, care, and support that fuel goeasy’s success.

A day in the life of a Customer Service Representative:

• Create positive customer experiences by responding, listening, engaging and understanding the needs of current and potential customers in French and English
• By working closely with each department, providing solutions that best fits customers based on your own knowledge
• Taking inbound calls to resolve customer inquiries while demonstrating compassion and empathy
• Accurately enter data, follow scripts, maintain records and handle high volumes of calls in a fast-paced environment.
• Experience servicing customers in a multi – channel environment, phone, chat, email, social media
• Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
• Adhering to all company policies and procedures.
• Skill in the use of computer and telephone-related software, with basic knowledge of Microsoft Office, internet and intranet search tools, and call center technologies.

What We Are Looking For

• Fully bilingual in French and English
• Experience in a customer-facing measured work/call center environment considered an asset
• Excellent written and oral communication skills with the ability to create positive customer experiences
• Achievement and results-oriented individual with a positive attitude and attention to detail
• Ability to quickly problem solved and identify customer's needs
• Empathetic, compassionate and operate with integrity
• Proficient with Microsoft office software (Excel, Word, and Outlook), strong keyboarding skills and an ability to learn and master new software programs
• Ability to multi-task, adapt to change in a fast-paced environment and to work independently (self-motivated)

Why work with us?

• Leverage our RRSP match and Employee Share Purchase Plan programs.
• State of the art office, with free Company Gym, Games Room
• Employee discounts on furniture, electronics, and appliances.
• Access 24/7 healthcare with Virtual Doctor Appointments.
• Personalize your benefits with a customizable package including options for 100% coverage.
• Internal development training programs and platforms including job-specific training, career coaching, leadership excellence, mentorship, and many others.
• Celebrate properly, with your birthday off PAID! Along with 5 personal days and two weeks paid vacation.
• For complete picture of total rewards, please click here.

We are offering $20.00 - $24.00/hr CAD for this role, plus the opportunity to earn monthly bonuses.

We’re committed to attracting and rewarding top talent. Our compensation ranges are thoughtfully designed to reflect market competitiveness, internal equity, and the experience and impact each candidate brings to the role.

At goeasy, we believe transparency fosters trust — and that rewarding performance with fair, competitive pay and meaningful growth opportunities is key to our success.

Should your total compensation expectations fall above the posted range, we still encourage you to apply. If selected for an interview, you’ll have the opportunity to discuss this with our recruitment team, as there may be flexibility based on your background and overall fit.

This posting is for an existing vacancy within our team.

Diversity, Inclusion, and Equal Opportunity Employment

At goeasy, we believe that we can only be the best when people are able to bring their best selves to work every day. goeasy is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. As an equal opportunity employer, we are committed to providing accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. Please let the talent acquisition team know if you require an accommodation during any aspect of the recruitment process and we will work with you to address your needs.

Additional Information:

All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience to qualify for hire.

We thank all interested applicants; however, we will only be contacting those for interview who possess the skills and qualifications outlined above.