Bilingual Early Intervention Specialist

Medaca Health Group; Burlington; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative firm is seeking a Bilingual Early Intervention Specialist to join their onsite team. In this vital role, you will manage a caseload, ensuring timely case management while fostering professional relationships with clients, case managers, and medical staff. The ideal candidate will possess strong bilingual communication skills in French and English, with a keen attention to detail and a collaborative spirit. This position offers a dynamic work environment where you can make a significant impact on mental health services, ensuring clients receive the support they need. If you are proactive and passionate about helping others, this opportunity is perfect for you.

Qualifications

• Post-secondary education or related experience is required.
• Bilingual proficiency in French and English is essential.

Responsibilities

• Manage assigned caseload and ensure timely case management.
• Establish and maintain positive relationships with clients and medical professionals.

Skills

Bilingual (French and English)

Customer Service

Organizational Skills

Communication Skills

Microsoft Office Proficiency

Attention to Detail

Mental Health Awareness

Education

Post-secondary education

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Teams

Job description

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Description

Medaca is looking for a Bilingual Early Intervention Specialist to join our team onsite!

The Bilingual Early Intervention Specialist manages an assigned caseload, develops and maintains professional relationships with case managers, disability management staff of clients, and the Medaca team. They proactively suggest improvements and troubleshoot daily. Reports to Directors of Early Intervention Services.

The schedule for this role is Monday to Friday 8:00-4:00pm or 8:30-4:30pm.

Responsibilities

1. Monitor and manage assigned caseload, ensuring timely case management.
2. Book assessments, review and send reports to clients, and provide excellent client service. Handle escalations as needed.
3. Review medical files and inquire about complex cases with client case managers.
4. Establish and maintain positive relationships with doctors’ offices, patients, psychiatrists, and case managers via clear communication.
5. Assist with communication between family physician clinics and facilitate information exchange.
6. Handle ad hoc projects, ensuring their timely and accurate completion (e.g., data interpretation, report creation, additional communication).

Qualifications

1. Post-secondary education or related experience.
2. Customer service experience required; call center experience is an asset.
3. Strong organizational and time management skills in a fast-paced environment.
4. Attention to detail and accuracy.
5. Excellent written and verbal communication skills in French and English; professional phone etiquette.
6. Discretion in handling confidential information.
7. Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, Teams).
8. Motivated, proactive, flexible, and adaptable.
9. Collaborative attitude with team members and external partners.
10. Interest in mental health and providing excellent care and service.
11. High proficiency in reading, writing, and speaking French.

About Medaca

Medaca provides access to mental health services, partnering with top psychiatrists to deliver early diagnosis and treatment, achieving an 86% return to work rate. Our clientele includes insurers, disability administrators, and organizations across various sectors.

Medaca is an Equal Opportunity Employer, committed to diversity and inclusion, providing opportunities without regard to protected statuses.