Bilingual Dispatcher (English & French)

Altis Recruitment; Montreal; Remote; CAD 51,000 - 61,000; Full time

Job summary

A leading recruitment firm is seeking a detail-oriented and proactive Bilingual Customer Coordinator in a fully remote role. This position is crucial for maintaining service quality, coordinating operations, and ensuring effective communication with clients. The ideal candidate will be fluent in French and English, possess strong customer service skills, and have experience with dispatch coordination. It's an opportunity to develop professionally in a supportive environment.

Qualifications

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch/routing/CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations.
• Utilize available dispatch, routing, and CRM software to manage client interactions.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams.
• Assist drivers with route planning and troubleshoot client-specific requirements.

Skills

Fluency in French and English

Customer service experience

Problem-solving

Proficiency with dispatch/routing/CRM software

Excellent communication skills

Job description

We are seeking a detail-oriented and proactive Bilingual Customer Coordinator (French) to join our client's team. In this remote position, you will play a crucial role in maintaining and improving our service quality, coordinating with operators and the Operations department, and ensuring seamless communication with clients.

Monday to Friday 10am- 7pm EST

• This is a FULLY REMOTE role in ON, QC, BC, AB, SK, MB – NOEast Coast
• Salary $51,00 + up to 20% bonus

Roles and Responsibilities

• Ensure the high standard of service delivery by overseeing safe, timely, and cost-efficient operations, working closely with drivers and the Operations team.
• Utilize available dispatch, routing, and CRM software to manage client interactions, site locations, equipment, and fueling needs.
• Plan and coordinate call-in deliveries, ensuring proper dispatching and communication.
• Communicate any client schedule changes to the Operations and Sales teams, keeping them updated on key client needs.
• Process COD delivery requests and handle credit card authorizations as necessary.
• Maintain open communication with clients throughout the fueling process, addressing any issues that may arise.
• Keep the Operations and Territory Managers informed of significant developments, reporting any service or operational challenges.
• Assist drivers with route planning, equipment usage, troubleshooting, and client-specific requirements.
• Collaborate with Operations, Sales, and Administration to resolve any problems efficiently.
• Build strong relationships with clients, drivers, and colleagues.
• Address billing concerns, including client charges, supplier pickups, and outstanding payments.
• Provide after-hours support to the Operations team as needed.
• Pursue continuous personal and professional development.
• Perform additional related tasks as assigned.

Qualifications and Skills

• Fluency in French and English (both written and spoken) is essential.
• Proven experience in customer service, dispatch coordination, or a similar role.
• Strong problem-solving abilities and the capability to handle issues effectively.
• Proficiency with dispatch / routing / CRM software.
• Excellent communication skills and the ability to build positive relationships with clients and team members.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

Company Description

Altis Recruitment represents the nation’s top talent for contract, temporary and permanent work within the areas of : Finance and accounting, construction and property management, administration, IT and senior-specialized roles. Each year, we partner with over 3,500 client employers and create over 8,500 placements for candidates within the private sector, all levels of government, crown corporations as well as non-profit organizations.

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Bilingual Dispatcher • Montreal, QC, Canada