Bilingual Disability Case Manager — Return-to-Work Navigator

Jobtailor; Montreal (administrative region); On-site; CAD 65,000 - 95,000; Full time

Job summary

Jobtailor in Montreal, QC, is seeking an experienced disability claims specialist to assess and manage complex disability claims and lead recovery planning. You will work with clients, employers, and healthcare providers in a bilingual environment, guiding return-to-work transitions with empathy and analytical rigor.

Ideal candidates bring 3–5 years in healthcare or case management, crisis intervention skills, and comfort with multiple digital platforms.

Qualifications

• Frontline healthcare experience (nursing, occupational therapy, physiotherapy, or mental health support).
• Bachelor’s degree in Healthcare, Kinesiology or Business.
• Bilingual French and English, both oral and written.
• 3–5 years of professional healthcare or case management experience.
• Strong analytical and decision-making skills.
• Resilience and adaptability in fast-paced, emotionally complex situations.
• Comfort with digital tools and multiple platforms.
• Collaborative, team-first mindset.
• Crisis Intervention and Case Management expertise.

Responsibilities

• Assess and manage short-term, long-term, and salary continuance disability claims.
• Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
• Apply crisis intervention and rehabilitation techniques during challenging health transitions.
• Use data and analytics to inform decisions and identify recovery and return-to-work trends.
• Build trust-based relationships with clients, employers, and healthcare providers.
• Communicate empathetically and clearly throughout clients’ absence and return-to-work journeys.
• Answer calls from English- and French-speaking clients across Canada and worldwide.

Skills

Crisis Intervention

Case Management

Rehabilitation Techniques

Analytical Skills

Bilingual French-English

Emotional Intelligence

Communication

3–5 years experience

Decision-Making

Digital Tools

Team Collaboration

Education

Bachelor’s degree in Healthcare/Kinesiology/Business

Job description

Jobtailor in Montreal, QC, is seeking an experienced disability claims specialist to assess and manage complex disability claims and lead recovery planning. You will work with clients, employers, and healthcare providers in a bilingual environment, guiding return-to-work transitions with empathy and analytical rigor.

Ideal candidates bring 3–5 years in healthcare or case management, crisis intervention skills, and comfort with multiple digital platforms.